IN ORDER TO BE CONSIDERED FOR THIS POSITION, YOU MUST SUBMIT A COMPLETED EARTHLIGHT JOB APPLICATION. PLEASE EMAIL US DIRECTLY TO OBTAIN AN APPLICATION:
INFO@EARTHLIGHTNATURALFOODS.COM
OR
DOWNLOAD IT AT THIS LINK: bit.ly/EarthlightApplication

Position: Front End Clerk

Reports to: Front End Manager

Purpose: Checks out customer purchases, assists with receiving, stocking and display of product as needed, maintains department cleanliness, registers community room class participants, and provides customer service.

POSITION RESPONSIBILITIES

· Greets each customer. Provides friendly, knowledgeable, and prompt service.

· Checks out customer purchases accurately, efficiently.

· Maintains consistent cash accuracy according to store policy.

· Works with team to complete daily checklist duties.

· Trains other staff as needed.

· Efficiently bags groceries for customers while maintaining product integrity, calls for bagging assistance as needed.

· Receives and processes membership applications and renewals. Provides information to prospective members regarding benefits or membership.

· Stocks, rotates, merchandises and faces product as needed according to individual department procedures.

· Assists in other departments as needed.

GENERAL RESPONSIBILITIES:

Customer Service

· Knows and adheres to quality standards for customer service as outlined by management and owners.

· Adheres to all guidelines around product recommendation and information.

· Assists in any other departments as needed.

Communication

· Communicates openly and honestly with all others in the organization.

· Communicates respectfully at all times.

· Does not expose customers to internal disagreements.

· Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.

Mission Integration

· Knows and promotes Earthlight Natural Foods' principles.

· Understands Earthlight's Mission and Values.

· Knows Earthlight's history.

· Gains and shares natural foods knowledge, continually accesses new information.

· Communicates needs and problems promptly and efficiently.

· Operates with a sense of teamwork; incorporates into daily job.

Personal Effectiveness

· Availability meets the needs of the department for scheduling purposes.

· Reports to work for scheduled shifts, on-time and appropriately uniformed.

· Accepts and offers feedback and suggestions openly and respectfully.

· Accepts direction willingly and follows through with delegated tasks.

· Learns and adapts to new tasks or situations quickly and cooperatively.

· Maintains job-related confidentiality.

· Takes initiative to identify, report, and resolve problems before they escalate.

· Provides a positive model for co-workers.

TECHNICAL SKILLS:

Quality of Work

· Understands technical requirements of job, applies technical knowledge consistently.

· Performs tasks accurately and efficiently, free from errors.

· Performs all tasks according to department procedure.

Quantity of Work

· Performs tasks consistently at an acceptable rate as outlined by department supervisor.

· Organizes tasks efficiently, maintains focus and stays productive.

· Achieves established goals and expected results for the department.

Physical Demands

· Required frequently: standing, walking, kneeling, squatting, bending, reaching, repetitive hand and wrist movement and lifting up to 30 lbs.

ESSENTIAL SKILLS AND EXPERIENCE:

· Ability to lift up to 30 lbs.

· Ability to prioritize work tasks, multi-task, and maintain focus.

· Ability to communicate effectively with people from diverse backgrounds.

· Ability to efficiently research information on the internet for customers.

DESIRED SKILLS AND EXPERIENCE:

· Previous customer service experience.
Experience or interest in natural foods

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person