Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking an analytical and inquisitive Technical Support Representative to join our growing team.

Responsibilities

· Respond to client, partner or service-provider inquiries using standard scripts, dialogues, or talking points

· Ensure the use of appropriate communication channels, including phone, chat or email

· Gather customer’s information and determine the priority of incoming requests

· Evaluate and analyze symptoms in a highly technical environment

· Guide callers to the correct digital assets, company products or services

· Review and screen e-tickets related to potential tech issues

· Follow up with clients in order to resolve issues

· Maintain a log of all interactions and support activities

· Train continually on software, hardware and support standards to ensure the highest level of technical support for clients