Pay rate is $11.50 per hour plus additional tips

Effective Date: 06/2022

Supersedes: All Previous

Job Department: Store

Job Division: Store

Reports to: General Manager

Job Location:

FLSA Status: Non-Exempt

Prepared Date: 06-01-2022

Shift Lead

Summary/Objective

The Shift Lead position contributes to the success of Beaming by providing an exceptional customer service experience to all our guests. Our Shift Lead strives to make a positive impact on the team, and champions others to follow their lead. You are the go to shift leader in the absence of the Assistant General Manager and General Manager, representing the Beaming brand with excellence. As the Shift Lead, you empower the lives of our customers by providing products that are on the forefront of nutrition and innovation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects assignments of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Area of Accountability

Service Excellence

• Ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins)
• Contribute to team and guest positive culture and/or environment
• Demonstrate World Class Hospitality: GREAT Customer Service (GREAT: Greet Guests, Respect them/team, Explain the menu/company, Add-ons/app, Thank)
• Demonstrate professional communication by reading verbal and non-verbal ques
• Obtain and demonstrate retail supplement education and product knowledge
• Up-share product (recommending boosts and items that compliment)
• Demonstrate and communicate our company core values
• Answer phones with proper and professional etiquette (expectation before 2 rings)
• Adaptability (team dynamic and customer facing)
• Sample in-store daily and offsite at events when specified and agreed upon
• Review communication board for daily education, insights, and company goals
• Consistently demonstrate calm demeanor: able to work in fast-paced environment

Learning/growth mindset: Ability to treat mistakes as learning opportunities for improvement

Operational Excellence

• Complete daily opening and closing checklist and tasks
• Prepare food and beverage (such as smoothies, juices, acai bowls, toast, lattes) to build guide recipe and standards
• Ensure correct measurements are when following all food and drink recipe preparations 
• Complete tasks in a timely manner as designated by management
• Invoice checking to verify product are correct
• Stock incoming orders and merchandising product accordingly
• Fill out waste log and other tracking documents
• Wash blenders and kitchen utensils
• Be proactive to communicate to management if product is running low
• Comfortable with excessive noise from blenders, juicers, and other equipment
• Fulfill 3rd party and online orders accurately and in a timely manner with complimenting cutlery and disposables
• Follow daily and weekly deep cleaning calendar in store
• Participate in monthly and quarterly meetings
• Taking timely duty-free meal period(s) and/or rest break(s)
• Contribute and provide feedback for closing manager reports each day
• Complete and send closing manager reports each day
• Proficiency in the use technology and POS Systems
• Possess a Food Handlers Certification
• Check expiration on MTO and retail product offerings, daily
• Practice FIFO product handling
• Practice knife safety
• Count Inventory with General Manager monthly
• Hold marketing events (e.g. samplings)
• Participate in monthly and quarterly meetings

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This position works in a food/beverage setting. This role routinely uses restaurant equipment such as blenders, knifes, phones, tablets, POS registers, and standard cafe equipment such as freezers, walk-in refrigerators, 3 compartment sinks, ice machines, mop sinks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.

The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl.

The employee is occasionally required to sit and climb or balance.

The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally assists other employees in lifting and/or moving objects that weigh more than 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

Days and hours are scheduled based on Store business hours.

Qualifications

Ability to quickly learn new procedures, processes, and product knowledge

1-2 years of supervisory experience in food/beverage environments making smoothies, and/or specialty beverages, or experience in retail and hospitality

Barista, nutrition, and culinary education experience a plus!

Must have (or obtain) a food handlers certification (i.e., ServSafe) prior to employment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BEAMING PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, DISABILITY OR GENETICS. IN ADDITION TO FEDERAL LAW REQUIREMENTS, BEAMING COMPLIES WITH APPLICABLE STATE AND LOCAL LAWS GOVERNING NONDISCRIMINATION IN EMPLOYMENT IN EVERY LOCATION IN WHICH THE COMPANY HAS FACILITIES. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Pay rate is $11.50 per hour plus additional tips