POSITION: Client Services Counselor: Compliance
DEPARTMENT: 410 Operations: Compliance

REPORTS TO: Program - Compliance Director
Wage & Hour Status: Non-exempt / Part-Time
Pay Grade: 110 CSC / Staff Support

Hiring Range: $18.01 – $19.81 / Hour

PURPOSE: To provide monitoring to parent and provider files and all required elements pertaining to School Readiness (SR) and the Voluntary Pre-Kindergarten (VPK) programs to ensure compliance with internal and external policies and procedures, as well as various State and Federal statutes, rules, and regulations.

PRIMARY DUTIES AND RESPONSIBILITIES:

o Monitor and verifyclient funding types, billing groups, eligibility codes and other
information related to program/service eligibility and accurate provider payments.

o Verify provider attendance rosters for accuracy per rule (6M-4.500 F.A.C., 6M-8.305, F.A.C.).

o Ensure Coalition payment policies are applied and followed when entering attendance for
payment purposes into the statewide information system.

o Reports any non-compliance issues found to the appropriate department head.

o Immediately report to management questionable documentation identified during the
monthly reimbursement and auditing process.

o Performs audits, as assigned by supervisor by analyzing source documentation to ensure
accuracy and completeness.

o Works with management to establish, implement, monitor, and revise processes as needed
with internal customers/departments.

o Verify SR and VPK program child care enrollment/attendance certification corresponds
with daily sign in/out sheets of contracted providers for accuracy of payment.

o Conduct on-site monitoring of contracted VPK and SR providers to ensure.

o Compliance with contractual requirements.

o Provide technical assistance to child care providers using various means of communication.

o Documents provider contacts in electronic file following established procedures.

o Respond to requests for information timely and within confidential guidelines.

o Review electronic files that have been uploaded via an authorized Coalition portal.

o Provide technical assistance to contracted providers regarding School Readiness/VPK
payment guidelines and regulations.

o Provides exceptional customer service to internal and external customers including
contracted providers and other Coalition staff.

o Work in concert with other team members, as required, on all Coalition programs/projects.

o Communicate essential SR and VPK information to contracted providers on a timely basis.

o Interpret and effectively communicate Coalition policies and procedures, verbally and in
writing.

o Interpret and effectively communicate State rules and regulations, verbally and in writing.

o Collaborate with DCF Licensing and other partners as appropriate.

o Monitor the Childcare Administrating Regulation & Enforcement System (CARES) for
licensing violations.

o Process Health and Safety Inspections that contains compliance/noncompliance issues
with the SR Program Health and Safety Standards.

o Assist with customer service and front desk coverage as needed.

o Attend scheduled conference calls, webinars, and trainings, as necessary.

o Attend, and assist with community events outside regularly scheduled operating hours of
the Coalition, including evenings and weekends.

o Other duties as assigned by management and/or CEO.

MINIMUM QUALIFICATIONS:

Education and Experience:

o Minimum Education: High School Diploma.

o Minimum Work Experience: One year experience in business, office, case management, or early childhood setting.

Knowledge, Skills, and Abilities:

Proficiency with Microsoft Office Programs (with emphasis on Outlook, Word, and Excel). Knowledge of Statewide Information System preferred.

o Proficient with web-based applications.

o High degree of integrity and honesty.

o Excellent interpersonal skills as well as the ability to interact with all levels of management.

o Ability to perform mathematical calculations.

o Ability to operate common office equipment, including a 10-key calculator.

o Ability to gain knowledge of eligibility data for applicants.

o Should be familiar with the private childcare community in Marion County.

o Should be creative, energetic, a self-starter, and able to prioritize to meet deadlines.

o Able to work independently with minimal supervision in a fast-paced environment.

o Must be willing to travel all areas of Marion County to perform required site visits.

o Knowledge of the Department of Children and Families (DCF) Licensing Standards.

o Stay abreast of new program requirements, and compliance trends with violations of
childcare providers.

o Ability to follow oral and written instructions.

o Ability to work and communicate with people from multi-cultural backgrounds and socio-
economic levels.

PREFERRED QUALIFICATIONS:

Education and Experience:

o Preferred Education: Associate degree.

o Preferred Work Experience: Some college in relevant field.

Requirements:

o Ability to stand; walk; sit for extensive periods of time; use hands and fingers to operate a computer and telephone keyboard and calculator; reach with hands and arms; and stoop, kneel or crouch. In addition, the employee will occasionally lift and/or move up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Must submit and pass a local and national background screening and E-Verify requirements.

o Requires a valid Florida Driver’s License, good driving record, and automobile insurance.

o Must submit and pass a drug screening.

o Telecommute eligible, if applicable for portions of position.

o Ability to work flexible hours/schedule, as needed.

Work Environment:

Works primarily in an office environment.

Approximate travel: ___40__ %

Job Type: Full-time

Pay: $18.01 - $19.81 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday

Application Question(s):

• Must submit and pass a level I background screening and drug screening.

Education:

• High school or equivalent (Required)

Experience:

• Early childhood: 1 year (Required)
• Internal audits: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person