Why We Need You

We are in the business of children! We are looking for a talented Family Services Specialist. This position is responsible for providing family support services, including School Readiness (SR) and Voluntary Pre-kindergarten (VPK). It also coordinates with the Child Care Resource and Referral (CCR&R) Coordinator(s) to provide CCR&R services. This hands-on, high-volume position reports to the Family Services Manager.

Why We Are Excited to Meet You:

• Bachelor’s or associate degree and 2 years’ experience in social/human services program administration required; or
• High School diploma or equivalent and 4 years relevant work experience in social/human services program required
• Fluent in both spoken and written English & Spanish
• Knowledge of School Readiness and VPK eligibility/processes is highly preferred
• Demonstrative understanding of child care programs, early childhood education, social service issues, community action programs, and serving low-income communities required based on experience

Who You Are

• Excellent customer service, organizational and interpersonal skills
• Proficiency with Microsoft Office products, web-based programs, and databases
• Intermediate mathematical skills
• Ability to adapt readily to change
• Ability to apply knowledge and understanding of rules, regulations, policies, procedures, and practices
• Ability to communicate effectively verbally and in writing, including providing technical programmatic information to a non-technical audience
• Ability to follow through on commitments, including deadlines
• Ability to work independently and collaboratively
• Willingness and ability to travel to county offices as needed
• Ability to follow instructions and comply with and support the organization’s policies and procedures
• Must exhibit a positive attitude and an example to others in the areas of problem-solving, teamwork, interpersonal relationships, support of management decisions, and commitment to ELC’s mission and vision
• Complete Child Care Resource and Referral Specialist (certification) evaluation within 90 days of hire

What You Will Do (Summary):

• Maintain working knowledge of and adhere to all applicable rules, regulations, and ELC policies and procedures
• Complete Child Care Resource and Referral Specialist evaluation (certification) within 90 days of hire
• Provide comprehensive CCR&R services to customers
• Determine customer eligibility for the SR and VPK programs
• Complete specialized SR and VPK processes, as assigned
• Participate as directed in all ELC quality improvement efforts to achieve optimum organizational performance including but not limited to data edit reports and peer review activities
• Participate in a minimum of two ELC Outreach activities and/or events within the fiscal year
• Report suspected fraud (internal and/or external) immediately via ELC established Fraud Reporting Procedure
• Contact the Abuse Hotline immediately in the event an allegation of abuse, neglect, or exploitation is received

About Us:

The Early Learning Coalition of the Big Bend Region, Inc. (ELC) is a local non-profit organization with an annual budget of $30 million. The ELC’s mission is to provide leadership and advocacy that builds a community where all children are prepared for success in school. ELC’s core values: positive attitude, accountability, respect, and teamwork.

Salary Range:

$36,000 - $38,000

Benefits:

This is a full-time position that includes the following benefits: health insurance, dental, vision, flexible paid time off and holidays, life insurance, short-term and long-term, retirement savings plan (401K) loan forgiveness eligible employer, etc. Considered for hybrid work after successful completion of the probationary period.

Important:

This position closes on May 22, 2024. Qualified candidates must submit a resume and cover letter to elcemployment@elcbigbend.org

ELC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. ELC is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills.

Applicants may undergo a skills assessment.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Social/Human Service: 3 years (Preferred)
• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person