The Audiology Assistant provides clinical and administrative support to the Audiologists to collaboratively ensure the delivery of high quality, compassionate care to ENTNOVA patients.

Essential Functions

• Manage hearing aid orders, device repairs and manufacturer returns.
• Interact with hearing aid instrument manufacturer/suppliers regarding the status of orders/repairs.
• Maintain stock of office and clinical supplies.
• Assist with form completion, including purchase agreements, returns and repairs.
• Perform checks, troubleshooting, and minor repairs to hearing aids, earmolds and other amplification devices under the direction of the Audiologist.
• Clean hearing aids and other amplification devices.
• Assist Audiologist with two-tester audiograms.
• Assist with equipment maintenance and biological checks.
• Predictable, reliable, and prompt attendance.

Skills and Abilities

• Ability to utilize an Electronic Medical Record system (ModMed Preferred)
• Ability to use Microsoft Word and Teams.
• Ability to communicate professionally (written and verbal).
• Ability to answer emails and voicemails in a timely manner.

Core Competencies

• Customer Service
• Continuous Learning
• Patient Focus
• Communication
• Energy
• Attention to Detail

Training Period

Training period would vary depending on past Audiology experience and proficiency with required responsibilities. Training will be completed on basic Audiology procedures, typically two to three months.

Education

• High school diploma or equivalent GED required.
• Associate’s or Bachelor’s degree preferred.

Experience

• Experience in Audiology, hearing science, or Speech Language Pathology preferred.
• Experience in a medical office setting preferred.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision

The Audiology Assistant reports to the Director of Audiology with clinical oversight from clinical location Audiologist(s) and officer manager of said location.

This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. ENTNOVA retains the discretion to ad or change the essential job functions of this position at any time without notice.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person