POSITION DESCRIPTION: e3 Civic High Charter School

IT Support Specialist (e3 Genius Bar Tech)

We are a Mac/Apple Device & One-to-One Tech School 

OVERVIEW:

• Under the direction of the Director of Operations, the IT Support Specialist (a.k.a. Genius Bar Tech) provides technical, hardware, network, and data management assistance and support to the IT Department (Genius Bar), staff and scholars ensuring that the varied needs of the Charter school organization are supported by IT operations. Additionally, the position supports the school’s Student Information System (SIS), maintenance of the website, and internal/external reporting through backend data/IT support and workflow assistance.

ESSENTIAL FUNCTIONS:

• Act as the front-line point of contact for scholar and staff questions related to laptops/computers, audio visual systems, printers, and educational technology services.
• Act as an administrator and technician contact for the Google Workspace for Education domain.
• Utilize a help desk ticketing system to track issues and the steps taken to diagnose, troubleshoot, and resolve.
• Maintain an inventory of all technology equipment including audio visual systems, computers, and printers.
• Support and resolve issues with front-end educational technology services like PowerSchool, DyKnow, Clever, Raptor, BambooHR, e3 website and all other educational and HR software/services.
• Responsible for maintaining integrated technology like audio visual systems, computers, and printers, resolving technical issues, and providing technical training to students and staff.
• Image, configure, and deploy computers and equipment following distribution procedures.
• Provide technical support and logistical set-up for various school meetings and interviews, including both in-person and virtual/remote meeting formats (e.g., Zoom, Board Meetings, Staffing Interviews, Parent Nights, Staff Professional Development Trainings, etc.)
• Provide technical and data support and workflow assistance to Administration in matters relating to testing (e.g. CAASPP State Testing, ELPAC Testing) and other reporting programs and requirements.

PROFESSIONAL REQUIREMENTS, EDUCATION & CERTIFICATIONS

• Degree in IT, Educational Technology or related field preferred but not required
• IT Certifications desired but not required (CompTIA A , CompTIA Net , etc)
• Three (3) or more years of successful IT experience (preferably in an educational or school setting)

OTHER EMPLOYMENT REQUIREMENTS:

• Department of Justice (DOJ) fingerprint clearance (Placed and maintained in SDCOE Clearinghouse)
• TB (tuberculin) clearance, as mandated by the California Education Code
• Legal authorization to work in the U.S.

• Duties require direct contact and/or supervision of children (defined as individuals under the age of 18); serves as a mandatory reporter in support of the Child Abuse and Neglect Reporting Act (CANRA).

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of and ability to diagnose and repair hardware issues with MacBook Airs, iMacs, and other Apple Devices.
• Experience in Google Workspace/G Suite Apps
• Install, inventory, configure, and maintain mobile devices using mobile device management (MDM) solutions, for MacOS, and iOS.
• Knowledge and skills related to Single-Sign On (SSO), JumpCloud, Duo Security, Managed Software Center.
• Provide support of desktops and desktop software.
• Knowledge of and ability to operate and troubleshoot workgroup printers, multifunction printers, and large format printers.
• Order or fabricate needed parts as well as equipment and supplies necessary to perform repairs, maintenance and installations.
• Ability to serve as the on-site expert on the use of technology in the educational environment working with Learning Facilitators and Paraprofessionals to enhance the educational offerings of e3 through the effective use of technology.
• Ability to prepare professional development activities as requested by Administration for staff on the latest technologies available.
• Ability to update, harden, and maintain cloud-hosted servers while following security best practices.
• Write technical documentation and knowledge base articles for end-users 
• Basic networking skills related to installing and configuring MAC and Windows servers, cabling, routers, switches, etc. and building various types of interface cables.
• Conduct self and communicate professionally with staff via email, phone or in person.
• Fast learner, flexible, takes initiative, dependable and continuously learning and developing new skills.
• Attitude and capabilities demonstrating both “Will” and “Skill” to get the job done.
• Excellent communication and customer service skills.
• Perform other duties as assigned.

WORKING CONDITIONS:

• Walking, stooping, crawling, reaching and working in awkward positions to install, connect and repair computers and wiring.
• Lifting and carrying hardware and tools to/from user to Genius Bar.
• Climbing ladders, working at heights and/or working in confined areas such as crawl spaces and attics.
• Ability to stand for extended periods of time.
• Ability to work at a desk, conference table, or in meetings of various configurations.
• Ability to see for purposes of reading printed matter.
• Ability to hear and understand speech. 
• Ability to communicate clearly. 

COMPENSATION:

• This is an hourly, classified, non-exempt position and the current rate of pay is $25.00-$32.50/hour; dependent on level of education, experience, and skills. 
• This position also offers a generous benefit package (Medical, Dental, Vision, Chiropractic) and Life Insurance; Employee Assistance Program (EAP); Short & Long-Term Disability;
• $500 Wellness Benefit Stipend towards Gym Membership, Health Subscriptions, etc.
• Voluntary Benefits include AFLAC, Principal Life Insurance, and CALSTRS Pension2 403B..

METHOD OF APPLICATION:

• All applications are received on the BambooHR (or affiliated Job Links) or EdJoin.org
• For consideration, all required materials per job posting must be submitted.

REVISED April 2024