About us

Dynamic Therapy Specialists is a small business in Baton Rouge, LA. We are professional, agile, supportive and our goal is to produce satisfied families and clients that experience meaningful differences in their overall quality of life.

Our work environment includes:

• Flexible working hours
• Modern office setting
• Regular social events
• Casual work attire
• Growth opportunities

***THIS IS NOT A REMOTE POSITION***

Responsibilities

• Maintain a high level of care, grace, and professionalism when interacting with all inquiring DTS clients/families as well as DTS team members
• Ensure that all new clients/families have the best experience possible in all aspects of their therapy journey with DTS
• Educate parents on various insurance benefits and any possible additional fees.
• Answer and return incoming calls regarding billing questions in a caring and professional manner.
• Check multiple electronic verification systems to verify current health insurance coverage. This may include calling insurance companies to inquire about coverage.
• Obtain necessary authorizations from insurance carriers to initiate therapy services.
• Maintain a high level of insurance knowledge and capability to explain this to others.
• Reach out to insurance companies to address denied or unpaid claims.
• Create and submit appeals when necessary.
• Make calls to clients to discuss account balances or to potential clients to discuss bundle packages when necessary.
• Properly document insurance information in the necessary areas of clients’ charts.
• Establish and maintain a high degree of awareness and knowledge of therapy services’ workflows including evaluations, camp and holiday scheduling, groups, back to school screenings, and traditional therapy appointments.
• Help maximize provider’s schedules by recognizing when clients can add additional services at little or no extra cost.
• Comply with the policies and procedures of DTS.
• Perform clerical work such as filing, copying, and faxing.
• Participate in any task that is in-line with the mission of DTS.

Requirements and skills

• Proven work experience as a billing specialist, insurance coordinator, or accounts receivable.
• Strong ability to start and foster relationships.
• Result-oriented
• Knowledge of insurance benefits
• (Minimum) A high school diploma required
• Strong affinity for customer service
• Working knowledge of office management and filing systems
• Excellent organizational and time-management skills
• Possesses the ability to adjust to a busy work environment
• Enjoy working with families and children
• Positive outlook
• Enjoy helping others

Competencies

• Customer service skills
• Insurance/Billing Knowledge
• Interpersonal skills
• Confidentiality (HIPAA)
• Google Suite
• Punctuality
• Raintree EMR
• Jotform

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• Clinic
• Private practice

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Required)
• Medical Insurance: 1 year (Required)

Ability to Commute:

• Baton Rouge, LA 70806 (Required)

Work Location: In person