Job Description:

Job Title: IT & AV Support Consultant

Location: New York, New York (5 days onsite/ Mon - Fri)

Working Hours: 8 am – 5 pm 100% Onsite (possible events from time to time)

Language: English (Primary)

Job Description: We are seeking an IT & AV Support Consultant to join our team. This role will assist our IT Site Lead with day-to-day IT support operations, escalations, and delivery local OBO, OTX and Networking projects or tech refresh.

The ideal candidate should have a minimum of 3 years’ experience providing IT, Networking, and audio-video support in a high demanding corporate environment, along with experience managing external vendors and supporting Executives meetings/events and video conferencing technologies. Working experience with Microsoft Teams and is also required, along with familiarity with all Microsoft 365 products.

Key Requirements:

• Minimum 2 years proven experience supporting advanced AV technologies along with AV infrastructure, livestream, recording, and broadcasting solutions.
• Minimum 2 years proven experience providing IT Support on Networking. Main devices such as switches, routers, access points, and UPS systems, PDUs, to assist our Networking team onsite if a local update or troubleshoot is required in any IDF or MDF rooms.
• Minimum 2 years proven experience providing IT Support on Windows, Mac OS, iOS, and Android platforms.
• Minimum 2 years proven experience supporting and engaging with cross-functional teams and client base including high-level executives and leadership.
• Detail-oriented and able to execute IT/AV tasks and requests under pressure while maintaining positive, customer-centric attitude.
• Professional and responsive via all communication channels used by the client including, but not limited to, MS Teams, e-mail and mobile phone.
• Moderate experience managing and working with third-party vendors.
• Moderate experience managing or contributing to IT Projects and related tasks.
• Moderate experience maintaining IT inventory and asset management.
• Proficiency and ability to keep current on latest IT and AV technologies and trend.
• Good communication skills to support customer meetings and events with high level Executives, including up to C-Level customers and Board members when is needed.

Additional Skills (a plus):

• Experience supporting large events.
• Experience in IT Project Management.
• Experience in support Server Rooms, including cabling, patch panels, WAN circuits, etc.

Responsibilities:

• Assist the local IT Site Lead with day-to-day IT support operations and escalations.
• Assist with local administrative IT/AV activities, asset management and inventory controls.
• Assist internally on OBO, OTX, and ONT local projects, including IT infrastructure tech refresh rollouts and decommissions.
• Engage with our employees/customers to ensure the required IT/AV infrastructure is available to support their meeting/event.
• Assist the team for local broadcasting or meetings/events recording.
• Backup resource to cover the DXC B2C EC IT/AV Support technician as needed.
• Support local high-level meetings and events, with customers, partners, and Executives. Be ready to troubleshoot and propose workaround alternatives for issues with multiple presenters from any BYOD or MTR meeting rooms.
• Provide IT/AV Support for Digital Signage and Demo show floor areas.
• Provide timely and effective support for technical issues related to virtual and in-person users.
• Troubleshoot hardware, software, networking, and audio-visual equipment problems.
• Collaborate with event organizers to ensure smooth operation of auditorium-type spaces during large events.
• Set up and test audio-visual equipment (projectors, microphones, screens) for presentations and conferences.
• Provide on-site support during events, including troubleshooting technical issues and assisting presenters.
• Coordinate with external vendors for equipment repair, maintenance, and other support needs
• Manage and maintain video conferencing meeting rooms running Microsoft Teams and QSC systems (BYOD)
• Assist users in scheduling and conducting virtual meetings, webinars, and remote training sessions.
• Troubleshoot connectivity issues, audio/video quality, and screen sharing problems.

Vendor Management & Onsite Escort:

• Initiate support cases with vendors and manage until resolved.
• Work with vendor remotely to troubleshoot.
• Schedule visits and escort vendors when they are onsite.

General IT Tasks:

• Assist with other IT-related tasks in the office including, but not limited to, desktop and mobile support, proactive AV testing, software and firmware upgrades, documenting processes and procedures, and IT inventory and asset management.

Work Environment:

Office - 100% on site

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,100 - $156,100.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.