About Dwelo

Dwelo is the Smart Apartment Platform of Level Home. Dwelo’s software, hardware, and service platform enable owners and managers of multifamily properties to offer smart homes as an amenity while improving property efficiency. Dwelo has over 100k apartment units across the country on the platform, with hundreds of thousands of devices deployed and managed. Now that we’re combined with Level Home, we have exclusive access to Level’s world-class smart access products. Following our recent $100M raise and our acquisition of Vivint’s multifamily division, we are a growing team making a lot happen, we are taking on some big names, and while we’re leaders in the space, we’re just getting started.

At Dwelo, we welcome folks from all backgrounds and all walks of life because our customers are that way. We do it all together because the task is too big to do it alone.

The Role

As a Project Manager at Level, you’ll use your deep understanding of technology, logistics, and years of project management experience to manage highly strategic and complicated projects from early-stage sales all the way through final implementation. The work you do each day will help Sales, Supply Chain, Field Service, Community Success, and Support be successful. Your expertise and experience will ensure that the implementations we do at our communities stay on schedule and within budget. Since the problems you will be solving have yet to be encountered it will be imperative that you are able to work systematically with various stakeholders both internally and externally to ensure the success of each project you manage. 

A Day in the Life

• Technical consultant and implementation expert - work with various project stakeholder to ensure the best solution is provided to the customer and expectations are set appropriately
• Project management - coordinate and hold accountability across multiple stakeholders throughout the installation of resident smart devices, community access control, software integrations, and more
• Leadership - collaborate with and hold accountability for the work done by the Project Coordinators assigned to your projects
• Act as a thought partner towards continuous improvement of processes - actively surface process defects and seek after solutions to reduce waste across the entire function

Success Characteristics

• Detail-oriented - keenness to explore each project inside and out and identify potential issues
• Driven - you don't wait for problems to go away, instead, you find long-lasting solutions
• Expert communicator - you convey complex ideas and processes very clearly and efficiently
• Peer enabler - you have a team-first mentality and a strong rapport with members of the Customer Success and Sales teams
• Adaptable - comfortable utilizing new software platforms or adopting new processes

Qualifications

• Hungry to manage complex projects in a dynamic startup environment
• Methodical in your approach to problem-solving
• 5 years of experience in B2B working with high-profile stakeholders
• 5 years of experience navigating high-risk projects in the multifamily, smart home automation, or similar field

Value-Based Drivers

• Taking control of all areas of responsibility and driving results through communication and education, holding yourself and others accountable, and proactively identifying areas that need to be bolstered (Quality)
• Internalizing and improving upon constructive feedback from your peers and manager (Growth)
• Displaying a willingness to learn new tools, skills, or frameworks. Seeing and encouraging that ability in others as well (Growth)
• Finding problems and opportunities in your area of ownership (Care)
• You make sure the operational stakeholders are involved early on in decision-making processes (Team)
• Communicating early and often about feedback for processes or other people in a constructive manner (Team)