Service Technician and Warehouse Coordinator Job Description - This job description is not designed to contain a comprehensive list of all duties, responsibilities, qualifications or assignments, but a guideline of those requirements.

Job Performance Requirements:

Strong Interpersonal Skills and Positive Attitude

Computer Skills to include proficiency in MS Office (Excel) and capacity to learn other software programs

Communication Skills to include ability to convey procedures, conversations and or policies with employees and customers

Able to make appropriate, independent decisions when direct oversight is not present

Able to multi-task and work under pressure

Able to work cooperatively with other team members

Able to work on a regular and timely basis

Able to stand, sit, stoop, crawl, walk, sometimes run, climb, reach, push and pull objects.

Able to work in close quarters, such as crawl spaces.

Able to carry, erect and climb a ladder up to a 30 ft. ladder

Able to lift or carry objects up to 50 lbs.

Become a NAFA Certified Technician (NCT) with National Air Filter Association (NAFA)

Key Responsibilities

Service Coordination

· Verify all service tickets to ensure all customers are scheduled for service according to their agreed upon schedule. Maintain a Master List of all service customers to ensure all customers are serviced as scheduled.

· Assign all service jobs to filter technician for completion.

· Serve as primary point of contact for filter technicians to discuss any changes to customer work scopes.

· Notify Supervisor of any changes to service tickets on a timely basis and note changes on service tickets to ensure proper invoicing of customers.

· Serve as primary contact with service customers for scheduling services and any areas of concern related to services. Trouble-shoot any service follow-ups calls.

· Perform random quality checks at job sites.

· Perform service technician duties as needed.

· Assist Supervisor in training service technicians for proper filter installations all job sites.

· Perform service surveys, as needed.

· Manage inspection and maintenance records for company vehicle(s). This includes monthly in-house inspections of the performance and cleanliness of the vehicle(s).

Warehouse Coordination

· Coordinate and perform general warehouse shipping and receiving duties

· Assemble Invoice Orders for Technicians daily routes

· Assemble Orders for customer pickups and deliveries

· Receive Incoming freight

· Coordinate with Supervisor to schedule deliveries

· Make custom filters as needed

· Keep Warehouse clean and organized

· Forklift experience is NOT a requirement

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
• Year round work

Travel requirement:

• No travel

Ability to Relocate:

• Round Rock, TX 78664: Relocate before starting work (Required)

Work Location: In person