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Durst Image Technology US has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast-growing company based in Rochester, NY that sells and services large format, label, and corrugated ink jet printers in North America.
Our customers are commercial service providers and industrial enterprises, with products requiring a printed surface design.
Why you'll want to work here
People LOVE it here. "This is the best job I've ever had!" is a common refrain. The work environment is a fun and interesting juxtaposition of laid back (you are encouraged to learn, ask questions, make mistakes and suggestions, and bring your personality to work) and hardworking (everyone eagerly works together in a shared commitment to deliver outstanding products and service to our beloved customers).
You can ask literally anyone in the company for help with anything and they are more than happy to assist. Leaders are respected because they walk the walk.
Durst prides itself on continued personal and professional development and treating employees like family. AND - we just moved into a brand new headquarters building with lots of space and modern amenities!
The work culture here is the best I've ever had. People actually seem human and management is not sitting in an ivory tower, there is transparency.
I believe in our products and support because I know it's our team that is behind the scenes making things happen.
Current Product Support Technician at Durst
Why you'll want to be a Product Support Technician
You'll be joining the highly esteemed Technical Assistance Center (TAC) : a team of talented, energetic, and mechanically inclined people in a close-knit and collaborative setting.
No two days are ever the same! This position is a mix of working close to home and traveling to customers to keep your skills sharp and be the hero.
You get to provide customer and colleague support via phone, computer, and video services, focusing on machine installation, repair, and technical support for our cutting edge industrial printers.
To accelerate your learning curve, Durst provides extensive and technology-specific training classes on the equipment you'll be supporting.
Training will be at our Rochester, NY headquarters where you will be based, and could also include training at customer sites throughout the US.
You may get the opportunity to visit parts of the US - and possibly Canada as well - that you've never seen before. It's a great way to expand your horizons!
People who are mechanically inclined tend thrive in the Product Support role here; here are some examples of the skills and hobbies we find typical in our Product Support employees :
RC Car and Planes
Robotics experience
Automotive repair
Motorcycle rebuild and repair
Bicycle building / repair
Small engine repair
Automation machine repair
Mechatronics students
Machine assembly or repair
Marine mechanics
What you'll be doing
For those accustomed to traditional job description-type postings, here are some specific responsibilities you'll have in this role :
Provide troubleshooting phone support for customers
Maximize Durst equipment uptime through timely response and effective / efficient repair and maintenance to ensure high levels of customer satisfaction
Communicate and interact with customers, sales and other service counterparts in a positive, courteous, and professional manner and always present a professional image to Durst customers
Provide on-site service repairs
What you bring to the table
To be considered for this position, you must have these qualifications :
Great attitude and eagerness to learn
Strong mechanical aptitude and good dexterity
Excellent communication and customer service skills
Proficient computer skills
Associate degree or equivalent training and / or experience
Willingness to travel as needed - mostly overnight travel via car and plane throughout USA & Canada - up to 50% of the time during your initial training period and typically up to 25% after that
Valid driver license and willingness to do pre-employment drug and criminal background checks
Ability to safely lift up to 50 pounds and push, pull and reach for boxes and parts weighing up to 50 pounds
Bonus points for these nice-to-have but not required qualifications :
Previous experience in printing or related industry
And now...
If you can see yourself thriving in this role and you meet all the must-have qualifications listed above, we want to hear from you ASAP!
Last updated : 2024-04-22
Full Time
IT Outsourcing & Consulting
$40k-51k (estimate)
04/24/2024
05/08/2024
durstus.com
ROCHESTER, NY
50 - 100
1936
Private
RON WATERS
$10M - $50M
IT Outsourcing & Consulting
Durst manufactures professional wide and grand format digital UV inkjet printers.
The job skills required for Product technician include Customer Service, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Product technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product technician positions, which can be used as a reference in future career path planning. As a Product technician, it can be promoted into senior positions as a Forecast Planning Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product technician. You can explore the career advancement for a Product technician below and select your interested title to get hiring information.