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Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others
• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space
Full Time
$27k-36k (estimate)
02/25/2024
07/18/2024
The job skills required for DUNKIN - Shift Leader include Leadership, Food Safety, Coaching, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a DUNKIN - Shift Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by DUNKIN - Shift Leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for DUNKIN - Shift Leader positions, which can be used as a reference in future career path planning. As a DUNKIN - Shift Leader, it can be promoted into senior positions as a Fast Food Assistant Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary DUNKIN - Shift Leader. You can explore the career advancement for a DUNKIN - Shift Leader below and select your interested title to get hiring information.