Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8
Dunkin Donuts and/or Dunkin Donuts/Baskin Robbins combo restaurants, including recruiting,
hiring, onboarding, training, management development, managing budgets and ensuring Managers
and Crew are delivering great guest service and executing applicable Brand standards and
procedures in the restaurants.
Responsibilities Include
Team Environment
Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,
conducting performance reviews, developing performance improvement plans, and professional
development
Ensure appropriate training tools are utilized
Operational Excellence
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations
guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Prepare, complete and follow up on action plans for remodels and new restaurant openings
Lead team meetings to communicate relevant operations information, e.g. seasonal products
Profitability
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand
standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes
Skills/Qualifications
Associates degree in related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills
Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this
knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employees strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
resources