Job Details Cloud Support Engineer I *TS/SCI with Full Scope Poly Clearance Required *On-Site in Elkridge, MD *Night Shift: 10pm - 6:30am EST or Swing Shift: 2pm-10:30pm EST Job Role: Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities: * Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. * Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. * Reviews system logs to identify and mitigate system issues. * Leverage knowledge base to help troubleshoot, identify and resolve systems issues. * Update knowledge base troubleshooting guides and lessons learned as required. * Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. * Document system issues resulting in system outages and coordinate change though change management process. * Support collaboration across operations, development teams and external partners. * Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues. * Monitor solution performance according to client specification and SLAs, escalate as needed. * Other supporting duties, as directed. * Willingness to work overtime and varying hours as required. Minimum Qualifications * BS in Computer Science or other technical discipline is preferred. * 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement * TS/SCI with Full Scope Poly required.
Other Job Specific Skills * Experience with system administration support tools such as Windows/Linux * Experience supporting a 24x7 cloud based environment. * Strong interpersonal skills * Strong oral and written communication skills * Experience in supporting Cloud based environment and tools such as Azure/AWS * Experience analyzing, troubleshooting, and providing solutions for technical issues * Ability to problem solve and collaborate with team members * Strong organizational and multi-tasking skills * Strong in technical communications with both technical and non-technical peers * Able to maintain professionalism under pressure * Strong customer focus #cjpost