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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Position Summary:
The Quality Improvement (QI) Coordinator plays a crucial role in advancing the hospital’s mission by leading performance improvement initiatives within the clinical registry programs supported by the ACE-Performance Services Clinical Registries Team. Their primary responsibility involves facilitating the development and implementation of process enhancements aimed at improving quality outcomes, with a particular focus on preventing surgical site infections. This is accomplished through close collaboration with the Clinical Registries Team leadership, team members, and various clinical and administrative stakeholders across all organizational levels.
Work Performed:
The primary role of the QI Coordinator is to conduct concurrent and retrospective direct observations and audits to identify and support opportunities to improve processes and monitor progress toward goals:
• Manage data related to observations and audits.
• Provide actionable data to support process improvements via real-time feedback and static reporting.
• Utilize software applications for data collection and analysis
• Evaluate processes related to surgical outcomes and recommend opportunities for improvement 
• Coordinate performance improvement efforts related to SSI prevention and other quality initiatives 
• Attend meetings and present updates related to observations and improvement activities 
• Establish and maintain effective working relationships with all stakeholders necessary for the management and success of the Clinical Registries Team. This includes clinical and administrative staff and leadership at all levels.
The following criteria may be used to determine level:
LEVEL 1:
• Individual contributor representing the most common entry point for this career ladder; works under direct supervision.
• Demonstrates knowledge and proven application of knowledge within a specific discipline(s).
• Completes tasks and portions of larger projects, identifying internal resources to build project team capabilities.
• May function in a cross-team environment.
LEVEL 2:
• Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.
• Maintains a level of exposure to external industry and market technical intelligence.
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Leads peers to resolve complex issues consistent with divisional/organizational goals.
• Serve as technical resource for discipline in cross-functional teams.
• Effectively communicates specific IT issues/solutions to clients.
LEVEL 3:
• May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
• May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.

Knowledge, Skills, and Abilities:
1. Achieve and maintain competency in quality improvement and process improvement as defined by Clinical Registries Team leadership.
2. Prior experience with surgical quality programs preferred
3. Effective written and verbal communication skills 
4. Ability to communicate with customers/staff with diverse educational backgrounds 
5. Analysis of data and processes for opportunities for improvement 
6. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization 
7. Basic statistical knowledge
8. Attention to detail and accuracy 
9. Self-direction; acceptance of responsibility for work 
10. Computer literacy (Excel, PowerPoint, Databases)
11. Six-sigma Green Belt certification preferred
12. Pediatric experience preferred
13. Duke Quality System training and experience preferred
Education:
Bachelor’s Degree in a business or health related field, BSN preferred, or four years of equivalent technical experience required.
Experience:
Level 1 - No experience required beyond the minimum education (or equivalency) requirement.
Level 2 - Two years of related experience is required.
Level 3 - Four years of related experience is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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