DuckaDilly Fabrics is looking for a full-time Customer Service and Studio Assistant for our Ann Arbor-based fabric studio!

This position will be responsible for:
–Responding to all customer emails, as well as monitoring and answering online customer chat messages during business hours
–Speaking with customers on the phone, answering questions, and taking phone orders
–Inventory management and organization for our Block of the Month quilt subscription programs
–Updating and creating products, inventory, and collections in the DuckaDilly web-store, as well as general web-store maintenance and upkeep
–Assisting with miscellaneous studio tasks, including folding bundles, preparing materials for subscription shipments, etc.

Required skills include:
–Excellent customer service skills, both via email and on the phone
–High comfort level using a computer, and eager to learn any needed additional skills
–Great attention to detail, and high levels of organization

Preferred skills include:
–Experience working within a Shopify-based web-store (not required)

Our ideal candidate will be:
–A curious learner: willing to grow within a job and try new things!
–A diligent achiever: loves setting and reaching goals, conscientious about details
–A positive ally: a helpful teammate for our small but cheery crew

Additionally, you will need to be able to comfortably lift 30 lbs throughout the day, and be able to lift 15 lbs overhead. We all spend most of the day on our feet, so you should be comfortable standing. Sewing experience is not a requirement.

Schedule: 8:30am - 5pm, Monday through Friday (40hrs/wk)

Compensation: $18-$22/hr, depending on experience

Benefits:
–2 weeks paid vacation
–Paid sick leave and holidays
–401(K)
–Free AAATA Go!Pass (bus pass)

Who are we?
DuckaDilly Fabrics is a boutique online fabric store, specializing in Liberty Tana Lawn® Fabric. We are the largest supplier of Liberty Tana Lawn® in North America and ship custom orders nationally and internationally.

Our light-filled studio is located in downtown Ann Arbor in the Kerrytown Market and Shops.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• * We’d like to see examples of how you might respond to a customer service email. Please answer the questions below, following the bracketed store policies:

1). Hello,
I just received my package of quarter yard cuts, and I’m disappointed with the fabric – it is too thin and delicate for my project! Can I return the fabric for a refund?
Beth
[Custom-cut fabric, such as yardage off the bolt, is not returnable. Pre-cut fabrics, such as bundles or jelly rolls, may be returned if the fabric is uncut and unwashed. Customer must pay for return shipping.]

• * We’d like to see examples of how you might respond to a customer service email. Please answer the questions below, following the bracketed store policies:

2). Hello,
I’m so excited to realize you are located in Ann Arbor – I’m going to be visiting my son in A2 this weekend! I’ve been following you online for years and would love to come see the studio and all of the fabric!! Could I possibly stop by either Saturday or Sunday? I’m free anytime either day! Looking forward to seeing you!
Katherine
[The studio is open by appointment-only, Monday through Friday.]

• * We’d like to see examples of how you might respond to a customer service email. Please answer the questions below, following the bracketed store policies:

3). Hello,
Thank you so much for the recent order! I’m so happy to have found you online - I’ve loved Liberty fabric for years, ever since I lived in London for a time after college. I’ll be back for more :) Have a beautiful day,
Sarah
[We respond to positive customer emails.]

• Why are you interested in this position?
• Is there anything else you would like to tell us about yourself?

Ability to Relocate:

• Ann Arbor, MI 48104: Relocate before starting work (Required)

Work Location: In person