DREMC is seeking an MSR Trainee

Be a part of power Middle Tennessee!Duck River Electric Membership Corporation (DREMC) is a member-owned electric cooperative, serving an area of approximately 2,500 square miles across 16 counties in southern middle Tennessee. Our amazing team at DREMC distributes safe and reliable electricity at the lowest possible cost, promotes and facilitates economic development, and enhances the quality of life over 82,000 members across 6,500 miles of line.

LOCATION: Shelbyville, TN

REPORTS TO: Office Manager

JOB DESCRIPTION

The Member Services Representative provides customer support for members opening accounts, accepting/ processing/posting payments, and answering member inquiries or complaints about bills, policies, and procedures.

RESPONSIBILITIES

• Complete required training set forth for the Member Service Representative

• Temporary assignments at other DREMC offices may be required as necessary.

PRINCIPAL ACCOUNTABILITIES

• Consistently demonstrates a behavioral pattern that supports DREMC’s 11 Essential Attributes.

• Consistently demonstrates an intellectual curiosity that is controlled by sound business judgment in the best interests of the Duck River Electric Membership Corporation.
• Provides exceptional member service to answer inquiries and resolve complaints involving member accounts.
• Greets members and receives payments, disburses funds, and records monetary transactions. Receives cash, checks, or completes credit-card charge transactions.
• Ensures accurate handling of money and maintains a balanced cash drawer.
• Answers phone in a polite and professional manner.
• Efficient and accurate handling of member accounts including creating, updating, and closing of accounts.
• Studies and applies Duck River Electric Membership Corporation’s policies, procedures, By-Laws, Rules and Regulations, and rate schedules.
• Coordinates billing and collection procedures with associated personnel on a defined schedule.
• Compiles and balances daily cash receipt voucher.
• Gains knowledge to create service orders such as connect, disconnect, reconnect, and other various types of service orders.
• Gains knowledge to dispatch service orders to field personnel using mobile devices.
• Understands and promotes member programs, use of mobile applications, payment programs and other services.
• Assists in producing, reviewing, and completing a variety of reports associated with office operations.
• Demonstrates the ability to maintain confidentiality at all times and handle member inquires with sensitivity, tact, and diplomacy.
• Follows established procedures to set up electric service including accepting applications, creating service orders, and completing other tasks associated with setting up a membership.

MINIMUM REQUIREMENTS

Education — A High School diploma or equivalent is required.

Experience — Previous experience in utilities, accounting, banking, or other office related businesses is preferred.

Certification/License, etc. - Must possess or be able to obtain a valid Tennessee Drivers’ License. Certificates relevant to customer service and accounting are preferred. (e.g. TVPPA Certificate of Customer Service)

Knowledge/Skills/Abilities — A broad understanding of the utility industry is desired. Aptitude to gain an in-depth knowledge of the customer service, accounting and customer billing functions related to the electric utility business model. Possesses excellent oral and written communications skills and ability to deal with members. Familiar with standard technologies of a modern business including but not limited to personal computers, billing software, multifunction printers, email, MS Office Suite or similar productivity software, etc.

BENEFITS

DREMC provides a comprehensive program of employee benefits including group medical, dental, vision, employer sponsored medical clinic, life and long-term disability insurance programs, defined benefit retirement and 401K savings plans, and tuition reimbursement.

Qualified candidates should apply at www.dremc.com under careers. Candidates must submit a cover letter, resume and complete the application form to be considered.

DREMC does not accept resumes from third party recruiters. Equal Opportunity Employer EOE/AA M/F/D/V