Duck Donuts is seeking an individual with an upbeat and motivating personality to lead the team in daily operations of the shop. This person will be responsible for ensuring compliance with Duck Donuts’ standards for product and guest service, as well as for monitoring safety, sanitation, and daily upkeep of the shop. The Shop Manager is accountable for the shop’s financial performance as well as for the management of the team.

Responsibilities Include:

• Consistently delivers outstanding guest experiences through training and coaching the team and through exemplifying the Duck Donuts standard for exemplary service to each guest.
• Ensures adherence to Duck Donuts’ product expectations through proper recipe preparation, equipment maintenance, and constant training.
• Ensures successful rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Interacts with guests in the shop as well as online to monitor feedback, address questions or concerns, and proactively resolves conflicts and implements solutions for solving problems.
• Ensures compliance with all federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts’ standards.
• Orders, receives, and maintains an inventory of products from various vendors and ensures that adequate product levels are kept in the shop at all times.
• Manages cash intake and deposits and completes required cash handling functions.
• Identifies areas of opportunity for increased financial performance and implements plans for driving revenue and operational efficiency.
• Maintains a clean, welcoming, and family-friendly atmosphere for guests and team members alike through ensuring that the team properly cleans and maintains the shop, uniforms are worn properly, and all Duck Donuts checklist items are being completed on a daily and weekly basis.
• Fosters a welcoming and inclusive culture for team members through modeling positive behavior and attitude, initiating incentive plans, addressing concerns as needed, providing regular feedback, and demonstrating appreciation and recognition of team members.

Requirements:

• 3 years’ experience in supervisory roles in the foodservice industry.
• Demonstrated track record of workplace achievement in the selection, onboarding, and developing of employees at all levels.
• Proven ability to drive financial performance as well as guest and team member satisfaction.
• Possesses excellent verbal and written communication skills.
• Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment.
• Required presence in Duck Donuts shop minimally 40 hours per week.
• Flexible work schedule is required. Must be available to work mornings, evenings, weekends, and holidays. Required to be on call afterhours for support.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mechanicsburg, PA 17050: Relocate before starting work (Required)

Work Location: In person