SUMMARY

The Shipping / Receiving Clerk (S / R) carries out customer service activities in a prompt, courteous and effective manner.

A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements.

The S / R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc.

ensuring that shipping and receiving documents and functions are completed accurately and on time.

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer

orders, checking all orders for special requests and shipping paperwork.

• Coordinate special, last-minute shipping requests with the operations department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc.

in a courteous and efficient manner.

Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.

OTHER DUTIES

Other clerical duties, including providing backup support for other clerical positions, as directed by Management.

SUPERVISORY RESPONSIBILITIES

Not Applicable

MINIMUM REQUIRED QUALIFICATIONS

Education

High School or equivalent

Certificates, Licenses, Registrations or Professional Designations

None

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

General office experience, including telephone techniques and computer skills in a customer service environment is required.

Effective communication skills and skills in operating office machinery are necessary. Microsoft office package experience is recommended.

Language Skills

English (reading, writing, verbal)

Mathematical Skills

General

Other Skills

General office knowledge

PREFERRED QUALIFICATIONS

Customer Service skills

Communication skills

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER INFORMATION

Last updated : 2024-05-24