Time Type : Full Time

Full Time

The primary duty of an Import Operator is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service.

Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

ESSENTIAL DUTIES

Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team.

Establish detailed profiles and procedures that properly represent import processes.

• Receive, review and process high-volume and / or complex import transactions for clients, including booking, billing, classifications, processing data through the Company’s system and obtaining consular releases as well as other government agency releases as appropriate
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and setting profit margins for individual shipments.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility.
• Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards.

Alert client to special areas of concern or potential problems in the shipping process.

JOB SKILLS AND SPECIFICATIONS

• Past customer service experience is required, as work entails extensive phone contact with carriers and other parties concerning the transportation process.
• Knowledge of domestic and international geography including countries and major cities.
• Above average written communication skills to compose complex letters regarding issues and resolutons. Must have the ability to edit and proof business correspondence and reports along with the
• Excellent analytical skills to recognize, circumvent and resolve problem situations.
• Math skills to be able to provide timely estimates to customers, along with knowledge of formulas with regard to converting both currency and dimensions.
• The ability to analyze complex details to resolve complex shipping issues for the client.
• The ability to use Company-standard software for word processing (Word), spreadsheets (Excel) etc. in order to generate reports, charts and graphs as applicable.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay is : $22.5 - $30.5 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources.

DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Last updated : 2024-04-23