3 Customer Quality Lead, Premix - NA - Schenectady, NY Jobs in Schenectady, NY
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Customer Quality Lead, Premix - NA - Schenectady, NY
$91k-110k (estimate)
Full Time | Pharmaceutical
0 Months Ago
DSM is Hiring a Customer Quality Lead, Premix - NA - Schenectady, NY Near Schenectady, NY
Bring your passion. Build the future.
We’re #hiring for:
Customer Quality Lead (Premix) – Hybrid
Location: Schenectady, NY
What you’ll do:
Provide quality project leadership for regional key accounts by acting as a liaison between DSM NA Premix sites, account managers, and customers for all quality and technical inquiries. The position is highly visible to customers and works to ensure that customer requests are in-line with what DSM can deliver. Ensures compliance to local, regional, and global DSM, regulatory, and customer requirements through documentation, monitoring, and continuous improvement activities.
Key Responsibilities:
- Responsible for leading projects related to Quality initiatives pertaining to key customer accounts and Liaison between DSM and defined customer portfolios on regional basis.
- Collaborate with customer complaint investigators (from the reception of the complaint to its closure); leading efforts from containment action to effectiveness check and lessons learned. Drive customer complaint root cause analysis process (ensuring process and actions are documented according to SOP.
- Drive the escalation process customer complaints pertaining to key accounts; requesting appropriate resources and manage communication / coordinate actions internally and with customer.
- Lead investigations for customer critical deviations / audit findings and lead in closing investigations along with the appropriate action plans in a timely manner.
- Lead Quality Agreements development for key accounts and assist with customer audits.
- Be the liaison with site Quality Assurance to drive and coordinate quality related topics: specifications, statements, questionnaires, customer initiatives, etc.
- Support and help investigate customer complaints and ensure that KPI’s for complaint handling are adhered to.
You Bring:
- Bachelor of Science degree in a relevant scientific discipline.
- Minimum 10 years of quality or formulations experience in the food, dietary supplement, or pharmaceutical industry.
- Experience in maintaining or implementing international standards (i.e., ISO9001 or ISO22000/FSSC22000) and FDA regulations (i.e., CFR 106, 111, 117).
- Must understand applicable regulatory guidelines relevant for all North America product types: dietary supplements, infant formula premixes and food.
- Experience in Root Cause methodologies (e.g., 8-D, 5-why, Ishikawa), and FMEA / Risk Analysis, with consideration of all compliance aspects.
- Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations.
DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Pharmaceutical
SALARY
$91k-110k (estimate)
POST DATE
05/24/2023
EXPIRATION DATE
05/09/2024
WEBSITE
dsm.com
HEADQUARTERS
AMES, IA
SIZE
15,000 - 50,000
FOUNDED
1902
CEO
KEVIN DERR
REVENUE
$1B - $3B
INDUSTRY
Pharmaceutical
Related Companies
About DSM
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
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