Drive Hospitality is currently seeking service and customer service oriented Assistant Managers for our prestigious Mondrian Hotel in West Hollywood.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Must show customer focus.
• Must at all times exercise his/her knowledge of parking operations.
• Assist with managing the drive in a professional manner at all times.
• Ensure Valet Supervisors & Ambassadors are professionally dressed at all times, wearing clean designated uniforms.
• Ensure Valet Supervisors & Ambassadors are professionally posted at all times with no personal conversations while on the drive.
• Coordinate the duties and responsibilities of the Valet Parking Supervisors and Ambassadors.
• Ensuring all parking signage is relevant at all times.
• Display Organizational skills.
• Serve as the primary point of contact for all guest inquiries, concerns, and requests.
• Assist with handling all guest complaints in a professional and efficient manner, escalating to the appropriate department or manager when necessary.
• Train new staff on property specific procedures
• Monitor concierge desk operations to ensure that standards are met and maintained.
• Stay up to date on local attractions, events, and activities in order to provide guests with accurate information.
• Proactively anticipate guest/resident needs and take steps to exceed their expectations.
• Coordinate with other departments to ensure guests receive the highest level of service.
• Prepare detailed reports on guest/residents' satisfaction, complaints, and suggestions.
• Maintain a friendly and warm demeanor at all times.
• Perform any other duties as requested by Manager or any other member of management.

ESSENTIAL JOB QUAIFICATIONS & COMPETENCIES: Proven success in the following job competencies:

• High School Diploma or equivalent preferred
• Must be at least 21 years of age
• Must have a valid driver's license in the state in which you will be working (if you are an out-of-state college student, you must have a valid license in your state of residence)
• Must be able to drive a manual transmission
• Must be able to speak, read and write Standard English
• Must be able to read and comprehend simple instructions
• Must be able to stand during entire shift
• Must be able to regularly stand, walk, run, use hands to finger, handle, feel; reach with hands and arms and talk or hear
• Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus

• Strong interpersonal skills: with the ability to influence and communicate at all levels of the organization— someone who is a team player.
• Honesty: has honest, direct, factual communication style, leads by example with internal/external customers.
• Collaboration: possesses strong, collaborative, supportive, and service-oriented relationships with team members and leadership; works collaboratively to resolve problems are resolved efficiently. Remains open to others' ideas and proactively tries new things.
• Integrity & Loyalty conducts oneself with a high-level of integrity at all times, ethics and makes decisions with candor, and provides best possible service. Keeps commitments; inspires the trust of others; Self-motivated individual who operates ethically; Upholds organizational values.
• Humble: conducts self and treats others with respect; without arrogance; treats others fairly in accordance with all laws, policies and procedures.
• Innovation: constantly strives for applying technological best practices, services, and procedures. Displays innovative thinking; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches to difficult situations.
• Analytical: Highly detail-oriented, proficient in overseeing the management of HR data, large volumes of complex numerical and other organizational data accurately.
• Flexible: Able to consider others’ opinions to find the best solution for meeting organizational objectives; ability to be flexible and adapt to change; adapts to dynamic work environment; able to manage competing work demands; devise approach to best fit the situation; able to adapt to change.
• Problem Solving: Possesses a professional, neutral/unbiased, and highly diplomatic demeanor.
• Interpersonal: Customer focused and effective relationship-building skills; able to effectively interact with all staff levels; frontline, Managers, Directors, and Executives.
• Diversity: Strong commitment to diversity and work culture that promotes equality.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.