WHOLESALE GROUP RESERVATION COORDINATOR Please apply through our careers site www.riolasvegas.com/careers: WHAT YOU'LL DO
It is the primary responsibility of the Wholesale/Group Reservations Coordinator to manage and process Wholesale/Group Reservations including group and wholesale bookings for the property. To assist with the operations of the Call Center, work with management team members to maximize revenue for the hotel and ensure customer service standards and performance metrics are met. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
ROLE EXPECTATIONS
Responsibilities include, but are not limited to, the following:

• Ensure department business is carried out in an efficient and professional manner.
• Maintain confidentiality of department affairs.
• Provide the highest level of customer service to all guests.
• Answer multi-line phone system to manage the reservations queue, assist calls and transfer callers to other departments, as necessary.
• Process and input Group/Wholesale rooming lists sent from meeting planners and wholesale companies for future groups when needed.
• Function as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
• Communicate effectively with Group Sales and Convention Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Monitor cutoff dates to prevent convention groups from booking at their convention rate, and group blocks effectively.
• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system.
• Changing, canceling, and reconfirming existing reservations as pertains to groups and/or wholesale reservations.
• Send guest correspondence as needed.
• Perform all duties deemed necessary for the success of the department.

REQUIREMENTS

• Strong verbal and written communication skills necessary
• Must possess the ability to multi-task and perform well under pressure.
• Excellent organizational skills with the ability to work on multiple projects.
• Ability to learn new computer systems.
• Two years' customer service experience preferred.
• Extensive data entry experience preferred.
• Previous cashier experience desired
• At least two years' Room Reservations experience required.

PREFERRED

• Two years' customer service experience preferred.
• Extensive data entry experience preferred.
• Previous cashier experience desired

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state, gaming and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed in an office setting.
• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Compensation: $21.00 - $24.00 per hour
Join our team at Rio Las Vegas, where innovation and unparalleled hospitality create a dynamic workplace. We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. Join us as we transform this iconic property and its bright future.