Job Summary:
Fluent in English and knowledge of Portuguese a MUST

Knowledge with computer software e.g. Word, Excel and some reservation

Computer software is a must, Knowledge with Google Drive. Assist Reservations Team and Maintenance/Field Team on a daily basis, addressing guest inquiries, issues, and reservation queries· Deal with guests and homeowners accordingly and in a professional manner· Assists with the maintenance and control of property inventory and make purchases· Creation of rental lease and assist with tenants· Involvement in property renovations by efficiently managing the budget allocated by the company. This includes the strategic procurement of necessary items, rigorous quality assurance processes, and overseeing the project through to its successful completion.· Conduct property checks before photoshoots to ensure excellent condition.· Possesses knowledge of reservation and billing system, systems payout· Possesses knowledge with creation of rental listings descriptions· Possesses knowledge with Airbnb, VRBO to make the necessary set up or modification to any listing, scheduled messages or any matter related· Streamline and oversee all operational tasks, including the coordination of scheduling services to ensure efficient and timely completion· Answers company telephone· Ensures that all transactions are accounted for and processed correctly in the property management and relevant computer systems· Ensures that all reports are correct with Reservations Team and Manager· Works closely with all departments to ensure guest/owner satisfaction· Assists guests with inquiries, requests, and complaints· Maintains a professional and neat working area· Maintains a professional and neat appearance while on duty· Participate in workshops, providing assistance to the Manager or Owner and clients· Participate in owners groups to give any assistance they need or when there is a duty related· Performs all related duties as assigned as well as others not listed

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 37.5 per week

Schedule:

• Day shift
• On call

Work setting:

• In-person

Work Location: In person