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Dream Venture Travel is Hiring a Cabin Reservations Coordinator Near Knoxville, TN
You will play a pivotal role in assisting customers with their accommodation needs and ensuring a seamless booking experience. Working within the travel industry and specializing in Cabin Reservations, you'll engage with clients, handle inquiries, process reservations, and contribute to maintaining high customer satisfaction standards. Text "Cabin" to 541-275-0142 for quick apply!Responsibilities:
Customer Assistance: Provide exceptional customer service by answering inquiries via phone, email, or in-person regarding cabin accommodations, availability, rates, and packages
Reservation Processing: Manage cabin reservations accurately and efficiently through reservation systems or software, ensuring all details are recorded correctly
Booking Management: Assist customers in selecting suitable cabins based on their preferences, needs, and budget, offering recommendations when necessary
Communication: Maintain clear and professional communication with guests, addressing concerns, providing information, and confirming reservation details
Payment Handling: Process payments, deposits, and refunds following established procedures, ensuring accuracy and confidentiality of financial transactions
Upselling and Promotions: Present additional services, amenities, or packages to guests, maximizing revenue opportunities while enhancing their experience
Problem Resolution: Effectively handle and resolve client complaints or issues, taking proactive steps to ensure guest satisfaction and retention
Stay Informed: Stay updated with cabin availability, rates, and any promotional offers to provide accurate information to potential guests
Requirements:
Must have a phone (laptop also preferred, but not required)
Must have a good internet connection.
Excellent communication skills & coachable
Decision-making and problems solving abilities.
Ability to plan and manage client’s needs with little to no supervision.
Must be able to handle working under pressure and meet deadlines consistently.