SUMMARY OF POSITION:

The primary role of the Warranty Coordinator is to document and/or follow standard operating procedures, preparing reports, compiling data, analyzing data, investigating and resolving problems.Work is primarily self-directed, requiring analysis, initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering Home Care calls, faxes and email requests.
• Generate warranty tickets and house notes to track repair work
• Filing for Home Care 
• Invoice processing for Home Care 
• Work Orders – Home Care & Special Projects Researching as needed.
• Archiving – Home Care 
• Send out weekly homeowner appointment schedule to the drywall/paint vendors.
• Assist Field Home Care Representatives with information as needed.

EXPERIENCE, SKILLS, KNOWLEDGE

• Minimum Associate’s degree or equivalent work experience 
• Typically has one to three years of experience in administrative support position within a corporate setting.
• Exceptional communication skills – both written and verbal
• Good knowledge of administrative practices and procedures
• May make contact of a sensitive, complex, and sometime confidential nature both inside and outside of the company
• Professional appearance and presentation 
• Strong attention to detail
• Strong organizational skills and time management skills
• Ability to establish and maintain strong relationships

WORK ENVIRONMENT:

• The work environment is representative of an office/field setting
• The noise level in the work environment is usually quiet to moderate
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their 

hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer