7 Director of Ticket Operations (Athletics) - 999452 Jobs in Des Moines, IA
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Drake University is Hiring a Director of Ticket Operations (Athletics) - 999452 Near Des Moines, IA
Director of Ticket Operations (Athletics) - 999452
- Athletic Business/Ticket Office
- Staff, full-time (32 hours per week)
Title: Director of Ticket Operations (Athletics) - 999452
Position Number: 999452
Unit/Department: Athletic Business/Ticket Office
FTE: Full-time
Salary: Commensurate with experience and qualifications of the selected candidate
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
Special Instructions to Applicants:
Applicants are asked to complete the online application and attach a resume and cover letter. Successful candidates must complete the background and reference check process.
If you have any questions about this position, the application process, or working at Drake, please contact us at jobs@drake.edu.
Department Summary:
Drake University's Athletics Department competes in the Missouri Valley Conference at the NCAA Division I level. Bulldog student-athletes thrive in the classroom and their respective field of play. Drake Athletics sport programs are considered Des Moines’ Hometown Team.
The department culture is predicated on a common value statement known as The Bulldog Way written by coaches, staff, and student-athletes. This intentional commitment to a championship culture is led by integrity, excellence, wanting the best for and best from one another, and aspiring to greatness provides a foundation for student-athletes, coaches, and athletics staff to study, work, and play.
Job Summary:
Drake University's Athletics Department is searching for a new member to lead and coordinate Ticket Operations.
The Director of Ticket Operations oversees all ticketing operations for the Department of Athletics including the Drake Relays, and provides leadership for ticketing staff.
The position will lead the Ticket Office customer service model including ticket office staffing, communication, and fan engagement. This individual will work closely with the Athletics department staff to develop and implement ticket sales strategies that will drive attendance and increase revenue to improve the student-athlete experience at Drake. The position will also work closely with the Bulldog Club fundraising staff to assist efforts to grow the Bulldog Club and gifts to Drake Athletics by assisting with the allocation of donor benefits, and assisting with special event ticket processing.
The ideal candidate will have demonstrated examples of exemplary customer service, integrity, and the ability to develop relationships with ticket holders, donors and fans. This position is eligible for a customized work arrangement including periods of remote work in coordination with area manager.
Minimum Qualifications:
- Bachelor’s degree
- Effective communication skills and ability to interact with a wide variety of constituents
- Demonstrated history of strong interpersonal communication skills, organizational skills, customer service mindset
- Desire and ability to successfully work as part of a team
Preferred Qualifications:
- Two or more years ticket operations experience
- Experience in athletics and/or higher education
Job Duties:
30% - Responsible for the operation of the athletic ticket office which includes but not limited to ticket processing, billing and collection from ticketholders, database management and processing of normal ticket office business functions. - (Essential)
15% - Lead the Ticket Office customer service model including ticket office staffing, communication, and fan engagement. - (Essential)
10% - Record and reconcile cash disbursements entries; review voids and refund items for journal records as well as for bank reconciliations. - (Essential)
10% - Build relationships with season ticket holders, Bulldog Club members and general public. - (Essential)
10% - Assist in developing and implementing sport-specific ticket promotion plans, which may include ticket campaigns. - (Essential)
5% - Act as primary liaison with ticketing vendors. - (Essential)
5% - Develop lead generation efforts for season, individual game and group sales ticket plans. - (Essential)
5% - Ensure confidentiality of all documents and records maintained in the ticket office and online systems. - (Essential)
5% - Oversee the hiring, training and supervision of Ticket Office staff. - (Essential)
5% - Perform other duties, as assigned. - (Essential)
For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
About Drake:
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
Diversity, Equity, & Inclusion at Drake:
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. Drake University is proud to support an equal opportunity, diverse, inclusive, and welcoming workplace. In fact, the celebration of diversity and inclusion are embedded in our Core Values. Learn more about our DEI commitment and efforts here.
We welcome applicants of diverse backgrounds, experiences, and perspectives. If you are a member of a socially or historically underrepresented or marginalized group or you have actively demonstrated a commitment to diversity and inclusion, we strongly encourage you to apply. If you are a member of one of the equity groups identified by applicable law, we encourage you to self-identify, where requested in our online application system.
Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (ph: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.
At Drake University, we highly value a diverse, inclusive workforce. We are proud to be an equal opportunity employer. We stand firmly against discrimination including on the basis of race, color, national origin, creed, religion, age, disability, sex, pregnancy, gender identity, gender expression, sexual orientation, genetic information, veteran status, or any characteristic protected by law.
Job Summary
Full Time
$57k-90k (estimate)
07/16/2023
05/05/2024
acad.drake.edu
Drake, ND
<25
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