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Doyon Utilities provides excellent career opportunities for motivated individuals. As the primary utility provider for the U.S. Military in Alaska, we offer stability and opportunity even in uncertain times. If you want to be a part of a work family that values professionalism, dedication, collaboration and innovation, we're the right company for you. Full health care coverage, a generous 401(k), and a month of annual paid time off are some of our amazing Company benefits. Our Company culture will make you feel right at home.A Brief OverviewThe IT Support Technician has a strong focus on end user system management. As a vital member of the IT team, the IT Support Technician provides frontline support for the end users, identifying, tracking, and swiftly resolving issues. Working closely with the IT team, this role leads the troubleshooting, installing, and configuring efforts for all end user computer software and hardware. This includes providing end user system support in IT as well as OT across all DU sites. Additionally, the IT Support Technician plays a crucial role in ensuring smooth operation and efficient management of end user systems. A successful Technician excels in providing exceptional user support, is excellent at managing end user systems effectively, all while assisting the Systems Administrators on the team.
Conditions of EmploymentMust pass a pre-employment drug test, random drug test thereafter in accordance with the published policy of Doyon Utilities. Must have a valid driver's license issued by the State of Alaska. Must be eligible to work on a military installation in Alaska. Eligibility to work on a military installation includes compliance with Department of Defense mandates with respect to employee background and health directives.
Reasonable AccommodationDoyon Utilities will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. Accommodation requests should be made, in writing to the Human Resources Department.EEOWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO Know Your Rights poster is available at Know Your Rights (eeoc.gov) For questions on the job posting contact 907-455-1500.Physical DemandsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Working Conditions
Doyon Utilities is committed to delivering safe and resilient utility services with an emphasis on reliability and efficiency. Our employees are committed professionals in their fields and passionate about what they do and the customers they serve: the United States Military. Inherent in our mission is modernizing facilities; employing best utility practices that reflect leading industry standards; and operating as vigilant stewards of the environment while ensuring the health and safety of our workforce and our customers.
Preference Statement
Doyon Utilities grants a preference to qualified Doyon, Limited shareholders in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Full Time
$54k-66k (estimate)
04/29/2024
04/27/2025
The job skills required for IT Support Technician include Help Desk, Troubleshooting, Customer Service, IT Support, Operating System, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Computer support specialists maintain computer networks and provide technical help to computer users.
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Provided complete technical support and guidance to users for all software and hardware.
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Provided computer help desk support via telephone communications with end-users.
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Technical support technicians often work for companies to maintain network systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.