Overview

JOB SUMMARY: Under the supervision of the IT Network Administrator, the employee will provide overall assistance and support to the IT Department

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide computer/network support for software and hardware problems
• Assist with daily support calls and tracking, report to IT Manager
• Design, plan, document, and implement hardware systems
• Troubleshoot issues at multiple levels ranging from desktop support to some server and network administration
• Special projects as assigned by IT Manager

DOYON LIMITED CORE COMPETENCIES:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embrace, and integrate Doyon corporate values into everyday duties and responsibilities.
• Customer Services – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.
• Safety and Security – Promotes a safe work environment for co-workers and customers.

JOB-SPECIFIC COMPETENCIES:

• Adaptability- Adapts to changing conditions and work assignments, sets priorities, and manages multiple assignments and tasks.
• Analytical Skills- Visualizes, articulates, and solves a variety of problems and concepts and makes appropriate decisions based on available information.
• Communication Skills- Listens, writes, speaks effectively, and positively relates and interacts with co-workers and others.
• Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.
• Independence- Works with minimal supervision.
• Willingness to Learn- Willing to learn new skills or techniques to meet the demanding changes of job duties and responsibilities.

Qualifications

QUALIFICATIONS:

• Must be a Doyon Shareholder
• Highschool Diploma or equivalent 
• Computer support skills are necessary, industry certifications desirable, desire to learn a must.

SKILLS INTERN WILL OBTAIN:

• Strong desktop and network support skills.
• Exposure to enterprise network administration in a multi-site and domain environment.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.