Job Description:

• PURPOSE OF JOB : This position assumes to support the design, implementation and support of the help desk software; analyzing data collected in the help desk application and making recommendations to improve our end users experience with Information systems/technology. Remote work available per hospital policy.

• ESSENTIAL FUNCTIONS :

1. 20% Support designing, implementing, supporting and documenting Help Desk information systems and technology.
2. 10 % Support ongoing analysis of help desk data and makes recommendations to reduce recurrent help desk calls.
3. 10% Conducts ongoing customer follow up for open/closed help desk calls
4. 10% Participate in training of help desk support team for new systems and hardware.

• 10% Support the ongoing development and maintenance of a departmental knowledge data base.

• 40% Support the majority of entry level Help Desk tickets
• On call per the needs of the Department

Job Qualifications:
QUALIFICATIONS :

• Education: Associates Degree Business or Information Systems, Bachelors preferred; Consideration will be given to those holding industry specific certification.

• Experience: Previous corporate experience providing desk top support and user training

• Other Skills: excellent verbal and written communication; strong customer service orientation; ability to multi task; valid drivers license

• Valid Drivers License