Broadway Market Manager

The Downtown Tacoma Partnership is the organization focused on keeping Downtown Tacoma safe, clean, & welcoming. In 1988, the Downtown Tacoma Business Improvement Area (BIA) was created to keep downtown safe and clean. As the city has grown, we have grown into the Downtown Tacoma Partnership. Today, we continue to maintain expansive safe and clean services, while also providing community beautification, transportation services, and retail support and recruitment.

The Downtown Tacoma Partnership is seeking a dynamic & customer service focused individual for the role of Broadway Market Manager. This full-time position is crucial for leading and supporting the bustling activities at the Farmers Market and Theater Square. Ideal for someone who thrives in a vibrant, ever-changing outdoor environment; enjoys the energy of public events; and is excited to create a welcoming downtown. As the face of the Broadway Farmers Market, you will manage the operations of the Farmers Market, enhance the plaza’s daily life, and activate Broadway in the Theater District of Downtown Tacoma.

Required Skills & Necessities

• Experience in Market/Event Environments: Experience with managing or coordinating in market settings such as farmers markets or makers markets is highly valued, providing insight into vendor management, space utilization, and compliance with market regulations. Event management experience is also acceptable.
• Adaptability and Flexibility: Able to adapt to the changing needs of events and operational demands, often requiring quick thinking and responsiveness to last-minute changes. Must remain composed and effective under pressure.
• Customer Service Orientation: Focused on delivering high-quality in-person written and verbal interactions, ensuring a positive experience for all participants and stakeholders.
• Cultural Sensitivity and Diplomacy: Skilled at working with diverse groups and managing public interactions with tact and diplomacy, fostering an inclusive and respectful environment. Knowledge of local agriculture and food systems is desirable.
• Reliability and Punctuality: Essential for ensuring the smooth operation of events and activities. Timeliness and dependability are strongly emphasized.
• Operational Flexibility: Willing to work both in office at the Downtown Tacoma Partnership and on-location at Theater Square as needed, accommodating the varying demands of the role.

Broadway Market Management (50%)

• Oversee the setup and breakdown of the market each week.
• Manage market logistics, including parking, signage, and waste disposal.
• Ensure compliance with health and safety standards.
• Monitor inventory of market supplies and equipment and place orders as needed.
• Supervise seasonal assistants, interns, & volunteers.
• Book entertainment for lunchtime at the market.
• Maintain permits, licenses, and agreements.
• Provide exceptional customer service to market patrons.
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Implement strategies to enhance the overall shopping experience for customers.
• Prepare weekly market report including total sales, market fees, attendance, weather, and more.
• Collect vendor fees and manage market finances.
• Prepare and maintain financial records, including budgets and expense reports.

Vendor Management (20%)

• Recruit new vendors to participate in the market.
• Maintain regular communication with existing vendors and address any concerns or issues they may have.
• Coordinate vendor applications, payments, and assignments of booth spaces.
• Ensure that vendors comply with market rules and regulations.

Community Engagement (10%)

• Develop and execute marketing strategies to attract new customers and promote the market.
• Utilize various channels such as social media, email newsletters, and website to increase market visibility.
• Collaborate with local businesses, organizations, and media outlets to promote the market.
• Capture photos during events for promotional use.
• Build and maintain positive relationships with community stakeholders.
• Serve as a liaison between the market and the local community.

Administrative Duties (20%)

• Work from the Downtown Tacoma Partnership office when not required at Theater Square
• Support additional activation of Theater Square as time is available
• Familiarize yourself with best practices and innovative ideas for place activation and apply creative thinking to enhance interaction and engagement with the public space.
• Ensure legal and safe execution of events by adhering to all regulatory requirements and maintaining high standards of operation.
• Facilitate and manage rentals of Theater Square, including creating contracts, applying for permits, and coordinating with community partners.
• Act as a friendly and professional representative of the Downtown Tacoma Partnership, engaging with event participants in a high-energy and enthusiastic manner.
• Call the DTP Clean & Safe Teams when necessary to address issues such as trash/debris, graffiti, and other nuisance behaviors.
• Collaborate closely with the DTP Clean & Safe Teams for additional post-event clean-up and ensure the square remains a safe and welcoming environment.

Compensation

The Broadway Market Manager is a full-time, non-exempt (hourly) position. The role offers $30/hr with full benefits.

Conditions of Work

• The job is anticipated to be generally Wednesday through Sunday with a longer day on Thursday, Farmers Market day.
• The primary location will be Downtown Tacoma, WA, with outdoor duties at Theater Square and indoor duties at the Downtown Tacoma Partnership office. The majority of the work will be conducted outdoors and involves both physically active tasks and periods of downtime.
• The role includes being on call while at the office to attend to Theater Square needs as necessary and promptly. This demands a flexible approach to work hours and responsiveness to emerging needs on the square.

License/Certifications/Special Requirements

• 3-years of experience in an event or market management setting is preferred.
• High-school diploma or GED required. A bachelor’s degree or 4-years of professional experience is preferred.
• Driver’s License.
• Ability to pass a credit and criminal background check.

This job posting is not an employment agreement of contract. Management has the exclusive right to alter this job description without notice. The statements contained herein should not be considered all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas as needed to meet the needs of the organization. Review of applications will begin immediately. To receive priority consideration, submit materials no later than May 21st, 2024

The Downtown Tacoma Partnership works closely with the Tacoma-Pierce County Chamber and they are handling the hiring process on the Downtown Tacoma Partnership’s behalf. To apply, please send a resume and cover letter explaining your interest and how you learned of the position to:

HR@tacomachamber.org

It is the policy of the Downtown Tacoma Partnership that employment decisions are based on merit, qualifications, and competence. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race; religion; color; national origin; age; sex; genetic information; the presence of a sensory, physical, or mental disability; marital status; military status; sexual orientation; gender identity; actual or perceived victims of domestic violence, sexual assault, or stalking; or on any other basis protected by federal, state, or local law. This policy governs all aspects of employment, evaluation, promotion, assignment, discharge, and other terms and conditions of employment.

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Market or program management: 3 years (Required)

Ability to Relocate:

• Tacoma, WA 98402: Relocate before starting work (Required)

Work Location: In person