Job Purpose: 

Handlers provide direct care for client dogs, upholding the Purpose and Core Values of the company. Responsible for the health and safety of the dogs on site. 

Essential Duties and Responsibilities: 

The following is a list of general job responsibilities. This list is not all-inclusive and may be amended to meet changing business needs. Dog Handlers: 

• Actively oversee a designated dog park in-person to ensure positive and safe dog interactions; mitigate escalating behaviors 
• Assist with dog rotations and mealtimes 
• Assist with running dogs at check-in and check out 
• Clean up after dogs 
• Perform additional services such as dog walks, dog jogs, and one-on-one play with a ball 
• Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, cleaning crates and surfaces, laundry, etc. 
• Follow all safety guidelines and protocols 
• Provide exceptional customer service, including transparent communication 
• Develop strong relationships with customers (pooches and people) 
• Communicate and participate as part of the team 
• Attend daily recap meetings, as well as read and understand recap daily 
• Understand and uphold the Purpose and Core Values of the business in actions and words 
• Develop thorough knowledge and understanding of dog breeds and dog behavior 
• Perform other daily tasks as assigned by the Pack Leader and/or Supervisors 
• Cross-train for other positions within the company over time 
• Attend periodic required trainings and All Team Meetings 
• Mentor new team members as assigned 
• Uphold DDL Purpose and Values, communicating clearly, openly, honestly, and kindly 

Experience and Education: 

• High school diploma, GED, or equivalent 
• Must be 18 years of age to work independently in the dog parks 

Required Skills and Abilities: 

• Comfortable working within close proximity to approximately 30 dogs in an enclosed park 
• Desire to develop a thorough understanding of dog behavior 
• Quick reaction time to unpredictable situations 
• Comfortable working in a loud environment 
• Strong interpersonal and customer service skills 
• Comfortable standing for 8 hours at a time 
• Able to lift 45 pounds 

Preferred Qualities: 

Ideally, a successful candidate should have experience working with dogs, should lead by our Purpose & Core Values, inspire others through their professionalism and work integrity, respond creatively to “continuous change,” seek out information when in doubt, and participate in the building and maintaining of a positive and healthy work environment. 

 Reports To: 

• Supervisor & Management
• Pack Leader delegates shift operations to Handler daily 

Status: 

Non-exempt, hourly. As a non-exempt employee, this employee is expected to work approximately 40 hours per week unless otherwise arranged. The schedule is determined by individual store needs as determined by the Senior Supervisor. Dog Handlers must be flexible and will be expected to maintain an open availability to work weekends or evenings and must be available during peak holiday check-in and check-out times. 

Our Purpose:

We are leaders, delivering peace of mind in a safe environment by caring for every dog as our own.