Description

Downtown Dallas, Inc. (DDI) is the principal advocate, champion, and steward of Downtown, effecting change by developing strategies, setting targets, and mobilizing resources that stimulate a vibrant and sustainable Downtown environment, improve infrastructure, enhance economic competitiveness, create a culturally inclusive urban center, position the area as a global destination, foster innovation, and technology in all aspects of the urban experience.

At DDI, we work every day to improve the quality of life for workers, visitors, and residents, including making sure the Downtown area remains one of the safest and cleanest in the city.

Position Summary: 

The role is hybrid where you will be in two roles alternating days between both Security Lieutenant and Clean Team Assistant Manager, providing guidance and direction to all field employees to improve the level of service delivered.

The Security Lieutenant is responsible for overseeing the day-to-day operations of the security department, ensuring effective deployment of staff and resources, and ensuring the safety and security of the premises, personnel, and visitors. We are creating a welcoming experience for those that live, work, and play in Downtown.

The Clean Team Asst. Manager is one of DDI’s most important program areas focusing on cleaning and maintenance of public sidewalks, plazas, and parks, improving the cleanliness and appearance of roughly 1.5 square miles. 

Hybrid Job Duties and Responsibilities:

Team Leadership: Provide leadership and guidance to team members, ensuring cohesion and effective teamwork.

Training and Development: Conduct training sessions cleaning procedures, safety protocols, and customer service standards, while also assisting in the training of other team members as needed.

Operational Management: Oversee the daily operations, ensuring effective deployment and management of staff and resources. 

Performance Management: Evaluate the performance of the team, providing feedback, coaching, and support to improve performance, and assist in performance management processes for other team members.

Scheduling and Shift Management: Assist in scheduling shifts, ensuring adequate coverage, and coordinating with other departments to meet operational needs.

Inventory and Equipment Management: Oversee inventory levels for supplies and equipment, ensuring adequate stock and coordinating procurement as necessary.

Customer Service: Provide excellent customer service by addressing inquiries and resolving issues.

Safety and Compliance: Enforce safety protocols and compliance with health and safety regulations. Develop and implement policies, protocols, and procedures in line with organizational goals and legal requirements. Coordinate with other departments to ensure a comprehensive strategy.

Problem-Solving: Address any issues or challenges that arise during operations or in other areas of responsibility, utilizing problem-solving skills to find effective solutions.

Communication: Maintain open and effective communication channels with team members, management, and external partners to ensure alignment of goals and objectives.

Incident Response and Management: Lead and coordinate the response to emergencies and critical incidents, ensuring swift and effective action to minimize risk and harm. Investigate security breaches and incidents, providing detailed reports and recommendations for preventing future occurrences. Maintain a high level of readiness for potential security challenges.

Administrative Duties: Assist with administrative tasks such as record-keeping, reporting, and documentation related to clean team operations and other areas of responsibility.

Additional responsibilities as assigned.

Requirements

• At least 2 years in a supervisory or leadership role with 4 years in security services.

• Strong knowledge of security systems and emergency response protocols.

• Familiarity with relevant local, state, and federal laws and regulations.

• Excellent leadership, communication, and interpersonal skills.

• Ability to pass a pre-employment physical, drug screening, background check, and FBI fingerprinting.

• Must be able to pass the Minnesota Multiphasic Personality Inventory (MMPI) Test

• Must be 21 years of age or older.

• Must have a valid State Driver's License

• Must have a Level III Security License

• Ability to work early mornings, nights, weekends, and holidays.

• Integrity and Respect: Demonstrates the utmost level of integrity in all instances and shows respect towards others and towards company principles. 

• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.

• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.