Description: The Infrastructure Specialist will support the operations and maintenance of the Agency's human capital technology stack. This stack runs primarily on AWS and includes technologies including ServiceNow, multiple databases, AWS services, Drupal, and containerization. Responsibilities may include system administration, platform administration, network engineering, and database administration. Tasks include:
• Set up and maintain application environments and databases in accordance with industry best practices and Agency's security guidance
• Monitor, analyze, and tune system and application performance
• Plan and support patch management for all applications, and apply patches to all system components
• Plan and support application and platform upgrades
• Work closely with security engineers to handle non-compliance and vulnerability issues
• Assist other team members with research and troubleshooting of system errors and performance problems
• Application and system maintenance – 50%
• System performance activities – 20%
• Patch management – 20% • Ad-hoc infrastructure and system administration activities – 10% Required skills/Level of Experience:
Level 4: Minimum 7 years experience Bachelor Degree or equivalent (Associate degree 2 years experience; 6 years experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
• Experience with AWS administration, including architecting and maintaning AWS solutions – 5 years
• AWS certification at the Associate level
• Experience with database administration, modeling, tuning, backup and recovery – 5 years
• Experience with implementing and maintaining network configuration in cloud environments – 3 years
• Experience with supporting containerized solutions – 3 years
• Ability to research issues and provide solutions – 8 years
• Excellent customer relationship management skills including effective oral and written communications – 5 years Preferred skills:
• AWS certification at the Professional level
• Understanding of SaaS platforms, such as ServiceNow and Salesforce
• Experience with human capital systems, especially in support of Federal cusotmers • Experience working in agile environment, preferably using SAFe