• Answer and respond to incoming telephone calls promptly and in a pleasant, courteous and clear manner; Direct calls to the appropriate party
• Represent the hospital and deliver high quality customer service to visitors in the lobby
• Provide and collect registration paperwork and conduct quality checks every 15 minutes for all potential patients
• Prepare families for visitation including tagging belongings, verifying identification, screening visitors for contraband, etc.
• Demonstrate a strong knowledge for the hospital’s emergency code procedures and intercom codes when necessary
• Import patient registration data into access AS400 system and verify Medicaid coverage on DMAP.
• Provide routine hospital-related information to callers and visitors; forward any requests that require clinical or more detailed information to the appropriate party
• Collect and deliver incoming mail, including courier services
• Maintain reception materials to include registration documents, sign in books; make copies as needed
• Manage the reception cash box by performing a reconciliation at beginning and end of shift, selling meal tickets, and documenting cash transactions
• Provide clerical support to other departments as needed

Minimum:

• High School Diploma or G.E.D. equivalent
• Strong customer service skills
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)

Preferred:

• 1 year of experience in a hospital setting (strongly preferred)

Benefits:

• Tuition Assistance
• Loan Forgiveness
• Orientation (Could earn 20 CEUs) * Career development opportunities across UHS and its 300 locations
• Diverse programming to expand your experience and energize your career HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program