Full time; Exempt; 37.5 hours/week; overtime as required

Elgin, IL, US

Department:

Escrow

General Description:

Strong management and leadership pertaining to Mortgage Escrow Tax. Provides leadership to and has responsibility for the management the tax section of the department. Oversee and mentor the staff in order to work effectively and to follow mortgage servicing compliance and regulations. Ensure that all documents and escrow insurance that are requested, prepared, and processed in compliance with all state laws and regulations.

Contacts, Internal company departments and External insurance agents & companies, PMI companies, vendors, clients and mortgagors

Responsibilities - Include, but are not limited to:

• Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department.
• Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies.
• Maintain departmental staffing and productivity standards within allocated budgets and resources.
• Review operating results and evaluate against goals and department standards; monitor and report trends re-aligning staff to meet objectives/changing business needs.
• Participate in interview and selection processes with supervisory and higher job positions.
• Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events.
• Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements.
• Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both.
• Back-up when VP is out of the office
• Monitor employee performance and reviews
• Performs all other responsibilities and duties deemed necessary.
• Prepare reports for senior management
• Performs all other responsibilities and duties deemed necessary.

Required Qualifications:

• 6 years’ experience in mortgage servicing, title services, financial services or similar
• 5 years of management and operations experience
• Strong knowledge of mortgage tax and insurance: compliance and regulations
• Bachelor’s degree or equivalent experience
• Solid PC skills: Proficient with Microsoft applications
• Strong analytical and problem-solving skills and attention to detail
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
• Ability to coordinate multiple and changing priorities
• Effective verbal and written communication skills, with always demonstrated ability to interact in a positive and professional manner with all levels of both internal and external audiences
• The ability to handle confidential or sensitive information with discretion
• Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures and values
• Strong communication and technical skills
• Heavy mortgage insurance experience
• Knowledge of mortgage servicing software and platforms

Preferred/Other Qualifications:

• Knowledge of mortgage servicing software and platforms
• 5-10 years of mortgage servicing experience related to Escrow
• 5 plus years of management in the financial services/mortgage industry
• A management background servicing mortgage loans and exposure and management of Escrow Tax or Insurance is preferred.

Physical Demands and Work Environment:

· The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

· In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.