MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE: 

Eligibility Case Manager I:

• High School Diploma or GED Equivalent.
• Two (2) years full time public contact experience.
• A combination of experience and education may be considered. 

Eligibility Case Manager II:

• High School Diploma or GED Equivalent. Associate or Bachelor degree preferred. 
• One year of experience with determining eligibility for Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Assistance to Needy Families (TANF), Old Age Pension (OAP), or Aid to the Needy Disabled (AND) is required.
• Experience using the Colorado Benefit Management System (CBMS) to determine eligibility for the above programs, is preferred.
• A combination of education and experience may be considered. 

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• General knowledge of human services programs such as Temporary Aid to Needy Families (TANF), Medicaid, Supplemental Nutrition Assistance Program (SNAP), Child Care Assistance Program (CCAP) and Foster Care (IV-E).
• Knowledge of community resources available to families in need.
• Knowledge, and understanding of computer-based supports such as: Microsoft Office Suite products.

Skills:

• Effective collection, analysis, and presentation of information.
• Accurate data and case files.
• Customer service skills, with emphasis on effective communication, de-escalating sensitive situations, and demonstrating responsibility.
• Mathematical skills needed to analyze, understand, and explain financial case elements.
• Organization and time management skills such that work is completed efficiently and timely.
• Operation of standard office equipment: computer, multi-line phone system, copiers, scanners. 

Abilities:

• Must be able to learn, assimilate, and retain new information to produce effective work product.
• Must be able to think broadly and critically; analyzing a situation or case facts to make an independent decision.
• Ability to apply common sense understanding to carry out instructions.
• Ability to follow semi-complex oral and written instructions.
• Ability to effectively communicate in both oral and written form. Ability to speak Spanish is preferred.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality and discretion.
• Must be able to work on a computer windows-based environment and be able to grasp the complexities of CBMS and other state computer based systems. 

CERTIFICATIONS, LICENSES, & REGISTRATIONS: 

Eligibility Case Manager I:

• Individuals hired are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.
• Individuals hired are also expected to complete program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. 
• This position requires successful completion of a criminal background check including fingerprinting through a national database.

Eligibility Case Manager II:

• Have and maintain Colorado Benefits Management Systems (CBMS) certification. Individuals hired without certification are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.
• Individuals hired are also expected to have and maintain program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial. 
• This position requires successful completion of a criminal background check including fingerprinting through a national database.

WORK ENVIRONMENT:

• Work is generally performed in a typical office environment.
• Daily work includes use of a computer (laptop or desktop), mouse, keyboard, headset. Work may include general use of office equipment such as: telephones, copiers, scanners, mail machines and audio/visual equipment.
• Office environment may include sitting or standing for periods of time in a shared cubicle work area. Most of the workday is spent at a computer, looking at a screen requiring close vision.