Description

BARISTA 

JOB DESCRIPTION 

DEPARTMENT: 

Food and Beverage

REPORTS TO:

Food & Beverage Supervisor 

FLSA STATUS: 

Non-exempt

JOB STATUS: 

Full Time

JOB SUMMARY 

• Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.
• Cleaning and sanitizing work areas, utensils and equipment
• Cleaning service and seating areas
• Describing menu items and suggesting products to customers
• Servicing customers and taking orders
• Receiving and processing customer payments
• Great communication skills
• A happy, friendly personality
• Customer service skills and knowledge
• High level of attention-to-detail
• Good level of literacy and numeracy
• Enthusiasm to develop your skills and knowledge
• Adaptable to change and willing to embrace new ideas and processes
• Ability to work unsupervised and deliver quality work
• Positive and approachable manner
• Team player qualities

REASONABLE ACCOMMODATION 

STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

QUALIFICATION STANDARDS

Education & Experience: 

• High school diploma or equivalent and/or experience in a hotel or a related field preferred. 

Physical requirements: 

• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

• Ability to stand for the entire shift. 

Work environment: 

• Indoor and outdoor hotel building, banquet areas, rooms, facilities and structures 

General Requirements: 

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. 

• Attend all hotel required meetings and trainings. 

• Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 

• Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations. 

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 

• Must be able to cross-train in other hotel related areas. 

• Must be able to maintain confidentiality of information. 

• Must be able to show initiative, including anticipating guest or operational needs. 

• Perform other duties as requested by management. 

• Maintain a friendly and warm demeanor at all times. 

DUTIES & FUNCTIONS

Fundamental Requirements: 

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 

• Process guests’ checks, collect cash and process credit cards and room charges according to standards. 

• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently. 

• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner. 

• Be familiar with the computer system. 

• Carry out cashiering functions by closing checks and servicing the guest. 

Employee Signature: ____________________________________ Date: __________________ 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.