• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
• Maintain high standards in all aspects of internal and external service
• Promote unity and teamwork throughout the department.
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas.
• Communicate with guests in a professional, courteous and helpful manner.
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
• Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Closely monitors day-to-day operations.
• Ensures all service standards are met and adhered to.
• Regularly inspects public areas and guestrooms.
• Facilitates consistent quality of service to exceed guest expectations.
• Supervises performance, attendance, appearance and conduct of staff.
• Works with Engineering and Front Office to maximize guest satisfaction.
• Informs Housekeeping Management of room status for arrivals (and if directly asked by Front Office).
• Assists with answering phones, guest requests and general inquiries.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Keeps work area neat and cleaned at all times.
• Can master familiarity with the computer operating system as related to scope of position.
• Is aligned with the culture, values, goals and human resource programs of The Toll House Hotel.
• Attends weekly departmental meeting as necessary.
• Maintains a professional appearance and attitude at all times.
• MINIMUM REQUIREMENTS
• High school graduate or equivalent
• A minimum of two years’ experience in Housekeeping
• Minimum of 6 months plus experience in as an Inspector
• Prior guest relations training
• Knowledge of proper chemical handling
• Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.
• Ability to read, write, and understand simple instructions.
• Knowledge in the safe use of cleaning products.

Benefits include Health Insurance, Dental Insurance, Vision Insurance, Short-Term and Long-Term Disability Insurance, Life Insurance, 401(k) Plan, Direct Deposit and the Section 125 Plan (Flexible Spending Account). We also offer an Employee Assistance Program, and the ability to include other options in your benefits package, including hospital indemnity plans, accident insurance, legal aid, etc.

You will also be eligible to participate in our Hilton Go program for Team Members, which is a special discounted rate for you and your friends and family when vacationing at Hilton properties around the world.