Job Summary

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we invite you to join our team. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to be part of our dedicated team of hospitality professionals.

What will I be doing?

- Greet and welcome guests in a friendly and professional manner

- Demonstrate a high level of customer service at all times

- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance

- Handle guest inquiries, requests, and complaints promptly and courteously

- Provide information about hotel facilities, services, and local attractions

- Process payments and maintain accurate records of guest transactions

- Assist with reservations and room assignments as needed

- Maintain cleanliness and organization of the front desk area

What are we looking for?

- Excellent communication and interpersonal skills

- Previous experience in guest services or hospitality preferred

- Strong customer service skills with a friendly and professional demeanor

- Proficient in using phone systems and other office equipment

- Ability to handle difficult situations with patience and professionalism

- Competent level of IT proficiency

- Multilingual skills are a plus

- Strong problem-solving skills and attention to detail

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person