Hilton Experience a PLUS

ESSENTIAL FUNCTIONS

• Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
• Cancel room reservations according to procedures. (2%)
• Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
• Show guests to room assisting them with their luggage. (45%)
• Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
• Check luggage for hotel guests both for day and overnight. (15%)

NON-ESSENTIAL FUNCTIONS

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What hotels have you worked in?

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person