GENERAL PURPOSE OF JOB:

The Customer Service Representative is the voice of the company, working closely with all departments to ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Customer focus with relationship management - Provide timely follow up with customers on questions and concerns, Team work - Work independently and as a team, interpersonal skills

•Tolerance for ambiguity - able to interpret information for validity and decision making purposes

•Attention to detail - quality of work

•Problem solving skills - Ability to define problems, collect data, establish facts, and draw valid conclusions from a variety of information given in written, oral, diagram and schedule form.

•Commitment - follow through to completion

•Flexibility - capable of prioritizing to perform multiple tasks simultaneously to meet deadlines

•Plan, prioritize, good scheduler - organized and capable of prioritizing multiple tasks with competing deadlines

•Decision maker - Ability to comprehend information given and provide positive feedback

•Professional telephone etiquette - communicate effectively with colleagues, customers and clients

•Bilingual - English/Spanish

•Proficient in Word, Excel and Fox Pro a plus

OTHER DUTIES AND RESPONSBILITIES:

•Participate in proactive team efforts to achieve departmental and company goals.

•Perform all other duties as assigned.

•Comply with all Employment Handbook policies and procedures.

•Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

EDUCATION AND EXPERIENCE:

•High School Diploma or GED, (general education degree) preferred: 

•Five plus years related experience; or 

•Equivalent combination of education and experience.

•Position relevant certifications a plus.

LANGUAGE SKILLS/MATHEMATICAL SKILLS:

•Read, write, and speak English/Spanish.

•Ability to add, subtract, multiply, and divide. Understand fractions and decimals.

COMPUTER OPERATIONS:

•MS Suites (Word, Excel, PowerPoint, Outlook) - intermediate level

•Apprise a plus

PHYSICAL/ENVIRONMENTAL DEMANDS:

•Lifting up to 25 lbs occasionally less than 1 hour

•Sitting/Standing/Walking constantly 6-8 hours

•Simple grasping constantly 6-8 hours

•Reaching at or below shoulder level occasionally 0-3 hours

•Visual (look at computer screen) constantly 2-6 hours

WORK SCHEDULE/HOURS:

•Monday - Friday, 8 am to 5 pm

•Minimum overtime (evenings and weekends)

CONTACTS:

•Internal: co-workers, supervisors, managers.

•External: sales representatives, clients, businesses