6 Field Scheduling Coordinator Jobs in Pensacola, FL
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Field Scheduling Coordinator
$37k-46k (estimate)
Full Time
6 Months Ago
Doodlebuggers Service Network is Hiring a Field Scheduling Coordinator Near Pensacola, FL
About the JobThe Scheduling Coordinator at Doodlebuggers focuses primarily on scheduling jobs and projects for our technician teams. Scheduling is true scheduling based on geographic areas/routes, materials availability, and technician team skill level/certifications. It coordinates with ordering and warehouse to ensure that all items are received and put in or transferred to the proper location for jobs and projects before scheduling on the dispatch grid. The Scheduling Associate communicates through emails and text messages with clients, the technician teams and operations. They coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed. Other duties may be assigned as required.
Scheduling Associate Duties:
Scheduling Associate Duties:
- Scheduling all service appointments and projects.
- Will have a thorough understanding of services provided as well as basic knowledge of chimneys, fireplaces, dryer vents, fire features and grill products that Doodlebuggers provides. WE TRAIN - YOU LEARN AND APPLY.
- Will ensure that all relevant and pertinent information is detailed in the job, for admin staff and technicians, when confirming the next day's appointments. This includes reports, invoice line items, parts, etc.
- Make sure that the day is mapped efficiently from the furthest point out and the working technician back towards to office (Pensacola or Destin depending on the day).
- Responsible for responding to contact requests, website user requests, work orders and customer emails that come into the office email box, and text messages when it is related to when an appointment is scheduled.
- Help showroom guests and salespeople as needed and if needed.
- Coordinate out-of-town stays for technicians.
Administrative Duties:
- Will understand and comply with the Doodlebuggers Operations Manual (DOM).
- Data entry in Service Fusion per DOM (build customer account and jobs).
- Will call all customers that have not confirmed their appointments via text daily.
- Will text the technicians to let them know that their schedule has been confirmed at the end of each day and verify Techs received.
- Allocate available resources day-to-day to ensure successful task performance.
- Ensure the security, integrity and confidentiality of data.
- Always follow policies & procedures to improve operational efficiency.
Skills & Qualifications:
- Proven Critical Thinking aptitude.
- Knowledge of accounting, data and administrative practices and procedures.
- Proficiency in clerical practices and procedures.
- Proficiency in MS Office (i.e. Excel and Outlook, in particular).
- RingCentral or call center system VOIP experience preferred.
- Service Fusion system or CRM experience preferred.
- Hands-on experience with office machines (e.g. fax machines and printers).
- Managing processes and promoting process improvement when needed.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail, problem-solving, excellent written and verbal communication skills.
- A creative mind with the ability to suggest improvements.
Benefits: After 90 days;
- Blue Cross Blue Shield Health Insurance.
- Dental & Vision.
- 401K.
- 7 Paid Holidays.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-46k (estimate)
POST DATE
12/16/2023
EXPIRATION DATE
06/30/2024
WEBSITE
hugyourhome.com
HEADQUARTERS
Pensacola, FL
SIZE
<25
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