Job Title: Crew Leader

Reports To: Store Manager and/or General Manager

FLSA Status: Non-Exempt

• Create and hand over crew schedules and ensure that they are followed properly.

• Supervise staff to make sure that they perform their duties with customer satisfaction in mind.

• Train new crew members to handle food preparation and serving duties as necessary.

• Provide workers with information on food safety, sanitation, personal hygiene and any company policies, procedures, standards, and processes.

• Inspect food supplies, dishware and flatware and food preparation equipment to ensure quality and standards.

• Assist with inventory control of food, equipment, and supplies and report any shortages or inconsistencies to the designated staff.

• Keep an eye on operational issues such as theft and wastage and establish protocols to minimize them.

• Ensure that kitchen equipment is maintained on a regular basis and arrange for repairs in a timely manner.

• Make reports of equipment wear and tear and sanction purchase of new equipment.

• Ensure that food portions and courses are appropriate before they are served to customers.

• Assist in processing payments through the cash register, credit card terminals, and also with loyalty and gift card transactions.

• Listen and address customers’ complaints and suggestions

• Perform other duties as assigned.

Certifications/Licenses:

Valid Driver’s License - must meet insurance underwriting requirements.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits include:

Competitive wages and tips

Paid Time off

Health, dental, and vision insurance (50% employer paid)

Life insurance (100% employer paid)

401(k), FSA and HSA accounts

Employee assistance program (100% employer paid)

Aflac supplemental insurance plans (50% employer paid)

Excellent opportunity for growth

Must be 18 years or older

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.