Automotive Service Advisor
If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

The Don Wood Family of Dealerships has been in business for 35 years in the Athens & Hocking county areas. The foundation of our organization continues to be built upon the hard-working and dedicated members of our team from these local communities.

At Don Wood Hyundai, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Wood Hyundai is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Savings Plan
• Paid Vacation
• Ongoing Professional Development

Responsibilities

• Provide excellent customer service from intake to release of the vehicle, and perform any additonal follow up
• Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan
• Advise the customer on the auto repairs that you recommend and offer a pricing quote
• Answer detailed questions about services performed and price information
• Provide updates to customers as their work is completed

Qualifications

• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
Outstanding communication skills in both verbal and written.

Its Time To Make The Most Important Move Of Your Career!

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!

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