8 customer service representative Jobs in fort morgan, co
Viaero Wireless is Hiring a Customer Relations Representative Near Fort Morgan, CO
Job Description
As a Viaero Customer Relations Representative, you work onsite and are responsible for handling both inbound and outbound phone calls regarding customer service issues. Our Representatives strive to provide a personalized resolution for problems and issues experienced by customers, striving to resolve the issue to our customer’s satisfaction and retain them as a Viaero customer. You would also provide valuable feedback to our management regarding ways to improve customer service, and can play a large role in retaining our loyal customers. This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701.
Customer Relations Team hours of operation are as follows:
Monday – Friday: 7am-5pm
Saturday: 8:30am-5pm (rotating shift)
Sunday: Closed
Responsibilities and Duties:
- Handling customer disputes and taking calls from customers needing more specialized assistance. You may also initiate calls to customers reported to be experiencing unresolved issues.
- Explaining & changing rate plans, features, services, promotions, and usage.
- Handling billing issues and answering questions about bills.
- Processing incoming and outgoing Local Number Portability requests
- Serving as a customer retention specialist by leveraging excellent conflict resolution skills
- Other duties as assigned.
Qualifications:
Viaero's Customer Relations Representatives need to have:
- Outstanding verbal communication and problem-solving skills.
- A pleasant phone voice and excellent phone etiquette.
- A deep understanding of our plans, services, and the technical features of our products.
- Fantastic, demonstrated customer service skills.
- The ability to sit at a desk/computer station for extended periods of time.
We prefer candidates who have a 2 year degree (A.S.,A.A.), but previous experience in customer service, collections, sales, or call center work may be substituted for the degree. Candidates MUST have at least a high school diploma or GED. Finally, you must be able to successfully pass all pre-employment checks.
What we offer:
- Competitive pay
- Growth opportunities
- Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.
Job Summary
Full Time
$39k-48k (estimate)
06/02/2024
06/15/2024
viaero.com
FORT MORGAN, CO
200 - 500
1991
Private
FRANK DIRICO
$200M - $500M
Telecommunications
Related Companies
The following is the career advancement route for Customer Relations Representative positions, which can be used as a reference in future career path planning. As a Customer Relations Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Representative. You can explore the career advancement for a Customer Relations Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Representative job description and responsibilities
A Customer Relations Representative comes under the career category of Customer Service Representative.
02/22/2022: Springfield, OH
Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations.
03/08/2022: Minneapolis, MN
They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details.
02/02/2022: Greenville, SC
Customer Relations Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
01/23/2022: Orlando, FL
Customer Relations Representative must recommend a solution to the customer who, hopefully, agrees to the fix.
01/29/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Representative jobs
Customer Relations Representative must be patient and polite, especially when dealing with difficult or angry customers.
02/12/2022: Tuscaloosa, AL
Customer Relations Representatives need to be able to communicate and convey their message to the customers to run a successful business.
02/17/2022: Lynchburg, VA
Always exhibit a positive attitude and effectively diffuse and handle difficult customer situations.
02/26/2022: Roanoke, VA
Customer Relations Representative must be able to catch on quickly and be open to learning new systems, software, and willing to help out where ever necessary.
01/22/2022: Philadelphia, PA
Start with awareness and training.
02/07/2022: Santa Barbara, CA
Step 3: View the best colleges and universities for Customer Relations Representative.
