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Description
Position at DX1 Platform The Website Support Specialist is fully responsible for handling technical support requests (via email and phone) for customers utilizing our website products and marketing services.
This resource is responsible for the day-to-day management of tickets that come in, providing the highest level of customer service, while also delivering high quality website updates, content changes, page creation, and troubleshooting technical issues / requests.
This resource will also keep the Website Manager up-to-date on the status of the queue, escalating items as needed, and working with the Manager on any items that should incur a fee to cover development costs. JOB RESPONSIBILITIES :
JOB REQUIREMENTS :
About DE
Dominion Enterprises (DE) is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports.
Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units.
Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan.
DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.
Last updated : 2024-05-09
Full Time
Print & Book Publishing
$58k-79k (estimate)
05/11/2024
06/21/2024
dominionenterprises.com
NORFOLK, VA
3,000 - 7,500
1991
JACK J ROSS
$200M - $500M
Print & Book Publishing
The job skills required for Website support specialist include Customer Service, Communication Skills, Technical Support, Products and Services, Time Management, CSS, etc. Having related job skills and expertise will give you an advantage when applying to be a Website support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Website support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Website support specialist positions, which can be used as a reference in future career path planning. As a Website support specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Website support specialist. You can explore the career advancement for a Website support specialist below and select your interested title to get hiring information.