Description

Reports to: Field Services Supervisor 

Number of direct reports: None

Travel: 50%

Schedule: Sarasota, Florida USA

External stakeholders: customers

Summary:

This position focuses on field support of Dometic Vancouver electronic products including on-site technical support at customers’ facilities, remote support via telephone and email, and providing technical training both on-site and at Dometic facilities. The Electronic Technical Specialist will work closely with Design Engineering to test and validate new product releases. They will also work closely with Product Management and Quality to provide customer feedback and assist in warranty returns.

Main responsibilities:

• Provide technical customer support to dealers, OEMs and consumers with regard to electronic products both at the customer’s site and remotely on the phone
• Provide trouble shooting assistance to dealers, OEMs and consumers during initial installations and after delivery
• Train dealer network and OEMs by teaching training classes and providing on-site installation assistance
• Maintain Dometic test and show boats
• Support Sales staff by providing technical assistance on sales calls
• Determine additional sales opportunities within OEM and dealer accounts, explain the benefits to the customer and coordinate quotations with sales staff
• Support Design Engineering in new product releases by assisting with execution of functional test and validation plans and performing field testing
• Support Product Management and Sales by actively planning, preparing and participating in boat shows and sales events
• Support Marketing by participating in design and build of show displays
• Support Product Management with customer feedback by providing the “voice of the customer”
• Support Quality Management by assisting in warranty administration
• Provide input and feedback to assist in the preparation of manuals and training material

Requirements

Qualifications and experience:

• Associates degree in Electronics Technology is a plus
• 5 years’ experience in an installation or service role in the marine industry with preference given to experience installing marine electronics
• Advanced certifications from NMEA, ABYC, third party electronic suppliers preferred

Behavioral requirements:

• Self-motivated and creative team player with strong sense of commitment to internal and external customers
• Strong problem solving skills, ability to troubleshoot problems on-site and remotely
• Ability to forge and manage relationships with customers
• Thorough knowledge and experience with all Dometic electronic products
• Thorough knowledge of NMEA 2000 networks. NMEA certification preferred
• Thorough knowledge of hydraulic steering systems
• Excellent ability to troubleshoot electronic systems at the module level
• Experience in installing and servicing marine electronics and boat systems in general
• Excellent boat handling skills and knowledge
• Proficient computer skills to operate highly advanced diagnostic and development tools
• Proficiency in Microsoft Office tools
• Creativity in problem solving
• Excellent written and verbal communication skills in English
• Must have real world experience working with individuals of diverse backgrounds and a respect for difference
• Professional demeanor whether in person, via email or on the telephone
• Excellent at multi-tasking, scheduling, and balancing priorities
• Ability to generate detailed Engineering Reports
• English language fluency - verbal and written required
• Thorough knowledge of Dometic Vancouver warranty procedure 

Dometic overview:

Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.