// JOB DESCRIPTION //

The Retailer Relationship Manager (RRM) develops strategies to identify new wholesalers (brick & mortar stores and design firms) to stock and sell our handmade products, including original artwork, limited edition paper prints and printed canvas reproductions, and manages ongoing relationships with these clients to a high standard. Our MSRP ranges from $129-$10K for in-stock artwork and $10K for custom artwork.

The RRM will research, identify, create, manage and analyze all prospective leads and determine a strategy to engage and sign on new stockists to grow our representation in stores across North America.

This role will work closely with the wholesale and retail team to meet acquisitions and sales targets, and provide ongoing service to our existing retailer client base.

The RRM will regularly communicate with stores and buyers via phone or email. Various sales techniques will be used, including but not limited to the following: cold calling, webinars, zoom meetings, cold emails, and in some cases traveling to stores in person.
A successful candidate will offer a blend of sales experience, retail/wholesale industry knowledge and a proficiency with project planning, administration and task management, including:

New Customer Acquisition Strategy: Develop and implement innovative strategies to acquire new customers, expand our reach to retailers and drive business growth. Performing well, this role will successfully close pending leads with potential stores and develop a followup protocol for leads of all statuses. To do so, you will develop a thorough understanding of our unique place in the fine art and home decor marketplace, and communicate clearly the value proposition of our handmade products.

Sales Planning: Using historical data, develop strategies to meet monthly and quarterly goals by targeting key existing and new retailers to optimize buying behavior, ie. capitalizing on historically peak sales periods, and creating incentives for retailers to purchase during historically slower periods.

Customer Understanding: Demonstrate an excellent understanding of our stockists, their evolving needs, and actively pursue the opening of new accounts. We’ll also ask this role to take up the challenge of increasing average order values for existing retailers.

Relationship Building: Cultivate strong and healthy relationships with our stockists, with a focus on key accounts critical to our success. This may include occasional participation in art festivals and trade shows to cultivate wholesaler relationships.

Leadership Skills: Interest in expanding and leading our wholesale sales team.

// IDEAL QUALIFICATIONS //

You do not need to demonstrate all of these qualifications to apply. We encourage applications from those who feel their related experience or knowledge could be a good fit, even if not exactly as stated below.

• Experience in market expansion: experience identifying, building, executing and scaling wholesale and outreach programs.

• Industry awareness: possesses insight on this competitive home decor/home goods/interior design/fine art sector. Not required but potentially helpful: existing relationships in this sector, particularly with but not limited to small businesses and niche retailers.
• Experience managing wholesale acquisitions or sales; an ability to relate with and understand buyers’ needs.
• Five-star customer service: an ability to uphold our standard of unparalleled service to our retailers, ensuring that each interaction reflects the company's commitment to high-touch interactions and personalized solutions.
• Experience using a customer relationship management platform (CRM) and/or project management platform (we currently use Asana) and a willingness to learn existing protocols while offering a fresh perspective for possible improvements.
• Experience leading or managing sales teams: setting goals, providing supportive guidance and performance feedback.
• Proficient in multitasking and effective prioritization with attention to detail.
• A self-starter who is flexible, proactive and has a positive attitude.
• Hands-on, practical problem solving and process improvement skills, often with little oversight or ambiguity.
• Strong written and verbal skills to communicate positively, effectively and professionally.
• Flexibility and willingness to take on additional responsibilities to assist within the scope of the Wholesale-Retail team when needed.

• Ability to sit or stand for 8 hours a day

// SCHEDULE //

This position is in-person at our Englewood, CO studio. Sorry, no remote option.

32 hours per week to start, with potential for 40 hours/week in the coming months.

This role will be scheduled Monday through Friday.

There is an unpaid 45-minute lunch break daily and two paid 10-minute breaks.

// BENEFITS, PERKS, & OTHER GOOD STUFF //

You’ll be engaged with a small, tight-knit group of committed team members within a family-owned small business. We are flexible and affable bosses and we treat our employees with respect and kindness.

After a provisional period of employment, full-time employees are eligible to participate in:
401(k) with employer matching
Medical insurance with optional HSA plan
Dental vision disability insurance
Paid time off
Wellness reimbursement (yoga, gym, massage, etc.)

// TO APPLY //

Please send the following:

• a resume citing previous related work experience with one reference

• a statement of why you are interested in this position; if you would like to submit this as a video, we welcome this.

Thank you for reading. We look forward to hearing from you!